{"source":"nhtsa","country":"us","campaign":"22V360000","date":"2022-05-20","owner_notified":"2022-10-13","manufacturer":"Daimler Vans USA, LLC","component":"ELECTRICAL SYSTEM:SOFTWARE; COMMUNICATION: AUTO CRASH NOTIFICATION","summary":"Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles.  An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.","consequence":"A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.","remedy":"The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge.  Owner notification letters were mailed October 13, 2022.  Owners may contact DVUSA at 1-877-762-8267.  DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","mfr_campaign":"VS2SIMKOM/VS3SIMKOM","part_number":"A1779024806, A2479027803, A2479025009, A2479021108, A2389029605","units":19937,"completion":{"kind":"annual","report_number":2,"period_from":"2025-4","period_to":"2026-3","submitted":"2026-10-15","involved":19937,"remedied":19494,"unreachable":0,"removed":0,"remedied_percent":97,"as_of":"2026-10-19"},"do_not_drive":false,"park_outside":false,"notification":null,"french":null,"vehicles":[{"year":2019,"make":"FREIGHTLINER","model":"SPRINTER 1500","vehicle_id":"2019_freightliner_sprinter","match":"base","built_from":null,"built_to":null},{"year":2020,"make":"FREIGHTLINER","model":"SPRINTER 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