{"source":"nhtsa","country":"us","campaign":"21V599000","date":"2021-08-02","owner_notified":"2021-09-14","manufacturer":"Nissan North America, Inc.","component":"BACK OVER PREVENTION:DISPLAY FUNCTION","summary":"Nissan North America, Inc. (Nissan) is recalling certain 2021 Infinity Q50, Q60, and QX80 vehicles.  A software error may deactivate the audio/video control unit screen, preventing the rear-view image from displaying.  As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, \"Rear Visibility.\"","consequence":"A rear-view camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.","remedy":"Dealers will update the control unit software, free of charge.  Owner notification letters were mailed September 14, 2021.  Owners may contact Nissan customer service at 1-800-867-7669.  Nissan's number for this recall is R21A9.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.","mfr_campaign":"R21A9","part_number":"28275-5SN9B, Ver. 2.9.752","units":3569,"completion":{"kind":"annual","report_number":3,"period_from":"2025-3","period_to":"2026-2","submitted":"2026-07-27","involved":3569,"remedied":3458,"unreachable":0,"removed":0,"remedied_percent":96,"as_of":"2026-10-19"},"do_not_drive":false,"park_outside":false,"notification":null,"french":null,"vehicles":[{"year":2021,"make":"INFINITI","model":"Q50","vehicle_id":"2021_infiniti_q50","match":"exact","built_from":null,"built_to":null},{"year":2021,"make":"INFINITI","model":"Q60","vehicle_id":"2021_infiniti_q60","match":"exact","built_from":null,"built_to":null},{"year":2021,"make":"INFINITI","model":"QX80","vehicle_id":"2021_infiniti_qx80","match":"exact","built_from":null,"built_to":null}],"may_apply":true,"as_of":"2026-10-19","lookup":{"nhtsa":"https://www.nhtsa.gov/recalls","tc":"https://wwwapps.tc.gc.ca/Saf-Sec-Sur/7/VRDB-BDRV/search-recherche/menu.aspx?lang=eng","maker":null},"attribution":[],"url":"https://open.wenmarpro.com/recalls/nhtsa/21V599000"}