{"source":"nhtsa","country":"us","campaign":"19V787000","date":"2019-11-01","owner_notified":"2019-12-23","manufacturer":"Mercedes-Benz USA, LLC.","component":"COMMUNICATION","summary":"Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location.  For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf","consequence":"An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.","remedy":"MBUSA has initiated an Over the Air (OTA) remote update.  MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge.  The recall began December 23, 2019.  Owners may contact MBUSA customer service at 1-800-367-6372.  MBUSA's number for this recall is 2019120008.","notes":"Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.","mfr_campaign":"2019120008","part_number":null,"units":24226,"completion":{"kind":"quarterly","report_number":6,"period_from":"2021-1","period_to":"2021-1","submitted":"2021-04-20","involved":24226,"remedied":18993,"unreachable":0,"removed":0,"remedied_percent":78,"as_of":"2026-10-19"},"do_not_drive":false,"park_outside":false,"notification":null,"french":null,"vehicles":[{"year":2014,"make":"MERCEDES BENZ","model":"B-CLASS ELECTRIC","vehicle_id":"2014_mercedes-benz_b-class","match":"base","built_from":"2012-01-20","built_to":"2016-10-06"},{"year":2015,"make":"MERCEDES BENZ","model":"B-CLASS ELECTRIC","vehicle_id":"2015_mercedes-benz_b-class","match":"base","built_from":"2012-01-20","built_to":"2016-10-06"},{"year":2013,"make":"MERCEDES-BENZ","model":"AMG 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