{"nhtsa_id":609664,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2000-04-05","date":"1999-10-01","document_id":"13388","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:MECHANICAL:WRECKER AND WHEEL LIFT DEVICES","mfr_system":null,"summary":"VEHICLES EQUIPPED THE NEUTRAL TOW FEATURE, BE AWARE THAT WHEN THE NEUTRAL TOW FEATURE IS ENABLED AND THE CUSTOMER PLACES THE VEHICLE INTO THE NEUTRAL MODE, THE NEUTRAL TOW INDICATOR WILL GO OUT WHEN THE GEM GOES TO SLEEP. *TT","document":null,"url":"https://open.wenmarpro.com/bulletins/609664","components":[{"id":"equipment","name":"Equipment and accessories","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPLORER","year_from":1996,"year_to":2000,"match":"exact","vehicle_ids":["1996_ford_explorer","1997_ford_explorer","1998_ford_explorer","1999_ford_explorer","2000_ford_explorer"]},{"make":"MERCURY","model":"MOUNTAINEER","year_from":1996,"year_to":1996,"match":null,"vehicle_ids":[]},{"make":"MERCURY","model":"MOUNTAINEER","year_from":1997,"year_to":2000,"match":"exact","vehicle_ids":["1997_mercury_mountaineer","1998_mercury_mountaineer","1999_mercury_mountaineer","2000_mercury_mountaineer"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}