{"nhtsa_id":52390,"type":"service_bulletin","type_name":"Service bulletin","date_added":"1997-07-24","date":"1997-03-01","document_id":"96L11","mfr_campaign":null,"replaces":null,"component":"EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL","mfr_system":null,"summary":"SPECIAL FIELD ACTION 96L11 - AUDIO GUIDES PLACED IN THE MOUNTAINEERS DID NOT INCLUDE INSTRUCTIONS FOR THE OPERATION OF THE OPTIONAL JBL/LUXURY AUDIO SYSTEM - THE WARRANTY INFORMATION BOOKLETS IN THE AFFECTED E AND F SERIES TRUCKS DO NOT HAVE A CORRECT WARRANTY STATEMENT - THE VEHICLE EMISSIONS CONTROL INFORMATION LABELS ATTACHED TO THE AFFECTED LINCOLN TOWN CARS HAVE AN INCORRECT STATEMENT ABOUT THE EMISSION PERFORMANCE WARRANTY TESTING. *TW","document":null,"url":"https://open.wenmarpro.com/bulletins/52390","components":[{"id":"equipment","name":"Equipment and accessories","parent":null},{"id":"labels-manuals","name":"Labels and manuals","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"E SERIES","year_from":1995,"year_to":1996,"match":null,"vehicle_ids":[]},{"make":"FORD","model":"F SERIES","year_from":1995,"year_to":1996,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"TOWN CAR","year_from":1996,"year_to":1996,"match":"exact","vehicle_ids":["1996_lincoln_town-car"]},{"make":"MERCURY","model":"MOUNTAINEER","year_from":1997,"year_to":1997,"match":"exact","vehicle_ids":["1997_mercury_mountaineer"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}