{"nhtsa_id":11038531,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2026-10-16","date":"2026-10-09","document_id":"08-373-26","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"R1H U43.17 Software Update - FOTA Customers may experience the following: SYMPTOM: ● CarPlay® application crash. ● Intermittent CarPlay® connection or extended connection time. ● Apple CarPlay® radio lagging, freezing or display glitches. ● Audio intermittently cuts out. ● Radio display blank. ● Intermittent Android Auto® / CarPlay® reconnection concern. ● Abnormal radio screen display when adjusting audio volume using the steering wheel controls after extended Bluetooth audio playback from an Android device. ● Unable to add or pair a device to the Head Unit (HU) while the vehicle is in motion. ● Bluetooth-enabled devices cannot be discovered when attempting to pair a phone, even when the device is inside the vehicle. ● Android Auto® launches automatically with a blank screen. ● Radio display goes blank while audio continues to play, and radio functions become inoperative. ● Android Auto® fails to connect. ● Radio resets or reboots while driving. In addition, the following software enhancement is included: ● Improvement in Android Auto® /Car Play® Projection reconnection issue.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11038531-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11038531-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11038531","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"DODGE","model":"DURANGO","year_from":2027,"year_to":2027,"match":"exact","vehicle_ids":["2027_dodge_durango"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}