{"nhtsa_id":11038361,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2026-10-08","date":"2026-09-09","document_id":"SB_797","mfr_campaign":null,"replaces":null,"component":"UNKNOWN OR OTHER","mfr_system":null,"summary":"This bulletin provides a procedure for comprehensive update of the Command Zone (CZ) Telematics Control Unit (TCU), control module, and Display devices in Pierce custom chassis apparatus to enable next-generation ClearSky Intelligence Connected Solutions capabilities, provide a pathway for future Over-The-Air Programming, improve TCU reliability, and install new TCU webpage and MQTT security certificates. This update is highly recommended for TCU devices currently operating with all software versions prior to 8.0.0 or 8.1.0 and all apparatus with active ClearSky Intelligence subscriptions.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11038361-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11038361-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11038361","components":[],"codes":[],"topics":[],"vehicles":[{"make":"FRONTLINE","model":"IMPEL","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"FRONTLINE","model":"VELOCITY","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"75' ALUMINUM LADDER","year_from":2003,"year_to":2009,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"ARROW","year_from":2002,"year_to":2008,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"ARROW","year_from":2013,"year_to":2013,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"ARROW XT","year_from":2002,"year_to":2026,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"COMMERCIAL","year_from":2002,"year_to":2013,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"COMMERCIAL","year_from":2015,"year_to":2018,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"COMMERCIAL","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"CONTENDER BIG BLOCK","year_from":2010,"year_to":2012,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"CUSTOM CHASSIS","year_from":2002,"year_to":2006,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"CUSTOM CONTENDER","year_from":2002,"year_to":2011,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"DASH","year_from":2002,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"DASH CF","year_from":2007,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"ENFORCER","year_from":2002,"year_to":2026,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"F550","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"FREIGHTLINER","year_from":2016,"year_to":2018,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"FREIGHTLINER","year_from":2020,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"IMPEL","year_from":2002,"year_to":2026,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"INTERNATIONAL","year_from":2020,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"KENWORTH","year_from":2003,"year_to":2003,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"LADDER AND PLATFORM","year_from":2016,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"LANCE","year_from":2002,"year_to":2010,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"M2-106","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"M2-112","year_from":2022,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"PIERCE","year_from":2002,"year_to":2002,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"PIERCE","year_from":2009,"year_to":2010,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"PUC PUMPER","year_from":2003,"year_to":2009,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"PUMPER","year_from":2015,"year_to":2016,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"PUMPER","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"QUANTUM","year_from":2002,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"REAR MOUNT PUMPER","year_from":2003,"year_to":2009,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"SABER","year_from":2002,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"TANKER","year_from":2015,"year_to":2016,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"TANKER","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"PIERCE","model":"VELOCITY","year_from":2002,"year_to":2026,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}