{"nhtsa_id":11038170,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2026-10-06","date":"2026-09-19","document_id":"LI82_85_N_080972_1","mfr_campaign":null,"replaces":null,"component":"UNKNOWN OR OTHER","mfr_system":null,"summary":"Unavailability of MB Apps Complaint A popup is seen on the HU with the message \"data connection temporarily not available\". Cause MB Apps is officially sundowned for all vehicles with NTG5 Head Unit Variant. Remedy No support available for NTG5 Head Unit Variants for MB App related topics.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11038170-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11038170-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11038170","components":[],"codes":[],"topics":[],"vehicles":[{"make":"DODGE","model":"SPRINTER 2500","year_from":2006,"year_to":2009,"match":"base","vehicle_ids":["2006_dodge_sprinter","2007_dodge_sprinter","2008_dodge_sprinter","2009_dodge_sprinter"]},{"make":"DODGE","model":"SPRINTER 2500","year_from":2010,"year_to":2014,"match":null,"vehicle_ids":[]},{"make":"DODGE","model":"SPRINTER 3500","year_from":2006,"year_to":2009,"match":"base","vehicle_ids":["2006_dodge_sprinter","2007_dodge_sprinter","2008_dodge_sprinter","2009_dodge_sprinter"]},{"make":"DODGE","model":"SPRINTER 3500","year_from":2010,"year_to":2014,"match":null,"vehicle_ids":[]},{"make":"FREIGHTLINER","model":"SPRINTER 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1500","year_from":2010,"year_to":2025,"match":"base","vehicle_ids":["2010_mercedes-benz_sprinter","2011_mercedes-benz_sprinter","2012_mercedes-benz_sprinter","2013_mercedes-benz_sprinter","2014_mercedes-benz_sprinter","2015_mercedes-benz_sprinter","2016_mercedes-benz_sprinter","2017_mercedes-benz_sprinter","2018_mercedes-benz_sprinter","2019_mercedes-benz_sprinter","2020_mercedes-benz_sprinter","2021_mercedes-benz_sprinter","2022_mercedes-benz_sprinter","2023_mercedes-benz_sprinter","2024_mercedes-benz_sprinter","2025_mercedes-benz_sprinter"]},{"make":"MERCEDES-BENZ","model":"SPRINTER 2500","year_from":2007,"year_to":2009,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"SPRINTER 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3500","year_from":2010,"year_to":2026,"match":"base","vehicle_ids":["2010_mercedes-benz_sprinter","2011_mercedes-benz_sprinter","2012_mercedes-benz_sprinter","2013_mercedes-benz_sprinter","2014_mercedes-benz_sprinter","2015_mercedes-benz_sprinter","2016_mercedes-benz_sprinter","2017_mercedes-benz_sprinter","2018_mercedes-benz_sprinter","2019_mercedes-benz_sprinter","2020_mercedes-benz_sprinter","2021_mercedes-benz_sprinter","2022_mercedes-benz_sprinter","2023_mercedes-benz_sprinter","2024_mercedes-benz_sprinter","2025_mercedes-benz_sprinter","2026_mercedes-benz_sprinter"]},{"make":"MERCEDES-BENZ","model":"SPRINTER 4500","year_from":2007,"year_to":2009,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"SPRINTER 4500","year_from":2010,"year_to":2024,"match":"base","vehicle_ids":["2010_mercedes-benz_sprinter","2011_mercedes-benz_sprinter","2012_mercedes-benz_sprinter","2013_mercedes-benz_sprinter","2014_mercedes-benz_sprinter","2015_mercedes-benz_sprinter","2016_mercedes-benz_sprinter","2017_mercedes-benz_sprinter","2018_mercedes-benz_sprinter","2019_mercedes-benz_sprinter","2020_mercedes-benz_sprinter","2021_mercedes-benz_sprinter","2022_mercedes-benz_sprinter","2023_mercedes-benz_sprinter","2024_mercedes-benz_sprinter"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}