{"nhtsa_id":11037582,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2026-09-30","date":"2026-09-23","document_id":"08-221-26 REV. B","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"R1H Radio U41.10 Software Update - Dealer Option Customers may experience one or more of the following: SYMPTOM: ● **Speakers may emit a humming, screeching, buzzing, clicking, or bass noise (not related to the amplifier).** ● FCW OFF light ON with no DTCs and can't turn off. ● Blank screen and then reboot every 2 minutes and 40 seconds. (Rearview Camera Functions Normally). ● Paddle shifters not working/no longer a setting. ● Autolocks not working. ● Auto headlights not working. ● AM station not working (Appears some of the vehicles PROXI defaults to \"1\" which is absent for AM). ● Album Art flickering issue. ● Blank screen and then reboot every 2 minutes and 40 seconds. ● CarPlay icon disappears from main screen while still active, leaving no navigation path back. ● Light/dark theme mismatch between Radio and temperature screens at key-on Radio experiences lockups, resets, blank screens, and language issues after FOTA. ● Valet mode sends duplicate requests causing HU and vehicle state misalignment. ● Rear seat media page intermittently shows a blank screen. ● Unable to select or drag 'Pitch and Roll' widget on home screen. ● USB playback resumes incorrectly, skipping to next track after reconnect. ● Album art not displayed on HMI despite availability in media. ● Incorrect call timer displayed for conference calls. ● Call status remains 'active' on widget after call ends. ● Second call status not updated on home screen widget. ● Rear entertainment tab intermittently blank when switching apps. ● System crashes for 20 to 30 seconds after voice reply action. ● Media progress bar continues incorrectly after second call acceptance. ● CarPlay device fails to reconnect automatically or manually. ● Rear HVAC lock/unlock text missing while icon is present. ● Visual glitch observed on Front Passenger Display Module (FPDM) display. ● Surround view camera accessible while driving across apps (unexpected behavior). This bulletin involves inspecting and if required, updating the radio software level to U41.10. Depending on the radio's current software level the radio may need a one or two USB update","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11037582-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11037582-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11037582","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"JEEP","model":"GRAND CHEROKEE","year_from":2021,"year_to":2025,"match":"exact","vehicle_ids":["2021_jeep_grand-cherokee","2022_jeep_grand-cherokee","2023_jeep_grand-cherokee","2024_jeep_grand-cherokee","2025_jeep_grand-cherokee"]},{"make":"JEEP","model":"GRAND CHEROKEE 4XE","year_from":2022,"year_to":2025,"match":"base","vehicle_ids":["2022_jeep_grand-cherokee","2023_jeep_grand-cherokee","2024_jeep_grand-cherokee","2025_jeep_grand-cherokee"]},{"make":"JEEP","model":"GRAND CHEROKEE L","year_from":2021,"year_to":2025,"match":"exact","vehicle_ids":["2021_jeep_grand-cherokee-l","2022_jeep_grand-cherokee-l","2023_jeep_grand-cherokee-l","2024_jeep_grand-cherokee-l","2025_jeep_grand-cherokee-l"]},{"make":"JEEP","model":"GRAND WAGONEER","year_from":2022,"year_to":2025,"match":"exact","vehicle_ids":["2022_jeep_grand-wagoneer","2023_jeep_grand-wagoneer","2024_jeep_grand-wagoneer","2025_jeep_grand-wagoneer"]},{"make":"JEEP","model":"WAGONEER","year_from":2022,"year_to":2025,"match":"exact","vehicle_ids":["2022_jeep_wagoneer","2023_jeep_wagoneer","2024_jeep_wagoneer","2025_jeep_wagoneer"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}