{"nhtsa_id":11034438,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2026-07-03","date":"2026-06-17","document_id":"SA-017-26c","mfr_campaign":null,"replaces":null,"component":"ENGINE; UNKNOWN OR OTHER; ELECTRICAL SYSTEM","mfr_system":"MyMazda App Remote","summary":"This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-017/26 05/20/26 and 03/17/26 DESCRIPTION Some customers may experience an intermittent loss of the MyMazda App remote function. REPAIR PROCEDURE Refer to TSB 16-004/26. Did the TSB repair the customer's concern? YES: Repair is complete. • NO: Go to Recovery. • Recovery 1. Power down the vehicle and put into sleep mode (turn off the ignition, exit the vehicle, lock it, and wait at least 5 minutes). Is the concern resolved? YES: Repair complete. • NO: Proceed to the next step. • 2. Disconnect the 12V battery negative cable. Refer to NEGATIVE 12 V BATTERY TERMINAL DISCONNECTION/CONNECTION [PYU]. 3. Wait at least 10 minutes. 4. Reconnect the 12V battery and retest. NOTE: DO NOT attempt any repairs or component replacements at this time. • The vehicle may be returned to the customer. • Customer Communication Advise the customer that Mazda is aware of the condition and is currently working on a resolution. As soon as a resolution becomes available, this Service Alert will be","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11034438-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11034438-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11034438","components":[{"id":"electrical","name":"Electrical system","parent":null},{"id":"engine","name":"Engine","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-5","year_from":2026,"year_to":2026,"match":"exact","vehicle_ids":["2026_mazda_cx-5"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}