{"nhtsa_id":11034285,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2026-07-02","date":"2026-06-04","document_id":"16-005-26","mfr_campaign":null,"replaces":null,"component":"UNKNOWN OR OTHER; ELECTRICAL SYSTEM","mfr_system":"Mazda Connect","summary":"DESCRIPTION Some customers may experience one or more of the following symptoms: The profile cannot be switched to the Guest Account on the Mazda Connect screen. • When canceling the PIN code entry for profile lock, the screen cannot transition to any screen other than the camera view. • Even after performing a Mazda Connect factory reset, some user settings are not reset. • In “Settings” – “Profiles & Accounts,” the following operations are unavailable: renaming the profile, account linking, and changing automatic data synchronization settings. • These symptoms are due to improper BCM control software. To eliminate these concerns, the BCM control software has been modified. REPAIR PROCEDURE 1. Verify the customer concern. 2. Reprogram the BCM with the Mazda Modular Diagnostic System (M-MDS), using Mazda Diagnostic and Repair Software (MDARS II): MDARS II ECU Reprogramming Procedure.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11034285-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11034285-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11034285","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-5","year_from":2026,"year_to":2026,"match":"exact","vehicle_ids":["2026_mazda_cx-5"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}