{"nhtsa_id":11032761,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2026-05-19","date":"2026-05-16","document_id":"SSM 54828","mfr_campaign":null,"replaces":null,"component":"SUSPENSION","mfr_system":null,"summary":"Some 2024-2025 Lincoln Nautilus vehicles built on or before 17-Jul-2025 and equipped with continuous controlled damping (CCD) suspension (feature code DWAA9) may exhibit a clunk, rattle, knock, or thump noise from the rear suspension over bumps at lower speeds. To confirm a vehicle is built with a certain minor feature code, review the build information by clicking \"Additional Information\" under Vehicle ID Tab > Vehicle Information, or double-clicking the vehicle identification number (VIN) in the upper left corner on Professional Technician System (PTS). In some instances, the noise can be reproduced by a jounce test of the rear suspension on a level surface. This may be due to a concern with the rear shock absorbers. If a noise is confirmed from the rear shock absorbers, replace both shock absorbers. Refer to Workshop Manual (WSM), Section 204-02 > Removal and Installation > Rear Shock Absorber. For claiming, use causal part 18125 and labor operation 18125AT.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11032761-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11032761-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11032761","components":[{"id":"suspension","name":"Suspension","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"LINCOLN","model":"NAUTILUS","year_from":2024,"year_to":2025,"match":"exact","vehicle_ids":["2024_lincoln_nautilus","2025_lincoln_nautilus"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}