{"nhtsa_id":11032020,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2026-05-04","date":"2026-04-16","document_id":"SA-024-26","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; UNKNOWN OR OTHER","mfr_system":"Mazda Connect","summary":"DESCRIPTION Some customers may experience Mazda Connect User Profile Improper Operation. NOTE: The user profile may not be recognized at start up due to the steering wheel spoke blocking the View Monitor camera. This condition is normal. Index User profile is not displayed on the top right corner Unable To Switch Out Of The \"Driver\" Profile Center Display Freezes If \"Cancel\" Is Selected Instead Of Entering Profile Lock Code REPAIR PROCEDURE If the Recovery procedure above does not resolve the issue, perform the following: 1. Disconnect the 12V battery. 2. Wait about 1 minute. 3. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the condition and is working on a resolution. Vehicle driving operation is not affected during these conditions. No repairs or component replacements should be attempted at this time. Vehicle may be released to the customer.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11032020-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11032020-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11032020","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-5","year_from":2026,"year_to":2026,"match":"exact","vehicle_ids":["2026_mazda_cx-5"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}