{"nhtsa_id":11031701,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2026-04-29","date":"2026-03-30","document_id":"ITB12-011R","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Ø A table has been provided on the next page that lists the model and year specific steps required to successfully configure a TCU after it has been replaced. Ø A check OFF sheet has been provided on page 21 to print and check off steps as they are performed. Please staple the completed Check OFF Sheet to the repair order.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11031701-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11031701-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11031701","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"INFINITI","model":"JX35","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_infiniti_jx35"]},{"make":"INFINITI","model":"M37","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_infiniti_m37"]},{"make":"INFINITI","model":"M37 HYBRID","year_from":2013,"year_to":2013,"match":"base","vehicle_ids":["2013_infiniti_m37"]},{"make":"INFINITI","model":"M56","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_infiniti_m56"]},{"make":"INFINITI","model":"Q50","year_from":2014,"year_to":2019,"match":"exact","vehicle_ids":["2014_infiniti_q50","2015_infiniti_q50","2016_infiniti_q50","2017_infiniti_q50","2018_infiniti_q50","2019_infiniti_q50"]},{"make":"INFINITI","model":"Q50 HYBRID","year_from":2014,"year_to":2018,"match":"base","vehicle_ids":["2014_infiniti_q50","2015_infiniti_q50","2016_infiniti_q50","2017_infiniti_q50","2018_infiniti_q50"]},{"make":"INFINITI","model":"Q60","year_from":2017,"year_to":2019,"match":"exact","vehicle_ids":["2017_infiniti_q60","2018_infiniti_q60","2019_infiniti_q60"]},{"make":"INFINITI","model":"Q70","year_from":2014,"year_to":2019,"match":"exact","vehicle_ids":["2014_infiniti_q70","2015_infiniti_q70","2016_infiniti_q70","2017_infiniti_q70","2018_infiniti_q70","2019_infiniti_q70"]},{"make":"INFINITI","model":"Q70 HYBRID","year_from":2014,"year_to":2018,"match":"base","vehicle_ids":["2014_infiniti_q70","2015_infiniti_q70","2016_infiniti_q70","2017_infiniti_q70","2018_infiniti_q70"]},{"make":"INFINITI","model":"QX30","year_from":2017,"year_to":2019,"match":"exact","vehicle_ids":["2017_infiniti_qx30","2018_infiniti_qx30","2019_infiniti_qx30"]},{"make":"INFINITI","model":"QX50","year_from":2019,"year_to":2019,"match":"exact","vehicle_ids":["2019_infiniti_qx50"]},{"make":"INFINITI","model":"QX56","year_from":2013,"year_to":2013,"match":"exact","vehicle_ids":["2013_infiniti_qx56"]},{"make":"INFINITI","model":"QX60","year_from":2014,"year_to":2020,"match":"exact","vehicle_ids":["2014_infiniti_qx60","2015_infiniti_qx60","2016_infiniti_qx60","2017_infiniti_qx60","2018_infiniti_qx60","2019_infiniti_qx60","2020_infiniti_qx60"]},{"make":"INFINITI","model":"QX60 HYBRID","year_from":2014,"year_to":2017,"match":"base","vehicle_ids":["2014_infiniti_qx60","2015_infiniti_qx60","2016_infiniti_qx60","2017_infiniti_qx60"]},{"make":"INFINITI","model":"QX80","year_from":2014,"year_to":2019,"match":"exact","vehicle_ids":["2014_infiniti_qx80","2015_infiniti_qx80","2016_infiniti_qx80","2017_infiniti_qx80","2018_infiniti_qx80","2019_infiniti_qx80"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}