{"nhtsa_id":11031260,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2026-04-10","date":"2026-04-01","document_id":"SSM 54711","mfr_campaign":null,"replaces":null,"component":"UNKNOWN OR OTHER; SEATS","mfr_system":"armrest","summary":"Some 2025-2026 Expedition/Navigator vehicles may experience a second row armrest pin that is loose or broken. Engineering is aware of this condition and is investigating a service solution that will enhance the strength of the arm rest support structure and prevent recurring failures. This solution is expected to be available by the end of Q2 2026. If the customer is not willing to wait for the enhanced service solution, replacement of the seat frame is acceptable. Note that service replacement seat frames will have similar performance attributes for the arm rest support structure as the original seat frame that is being replaced. Should the customer choose to wait for the enhanced service solution that includes a strengthened arm rest support, schedule an appointment with the customer when the repair is made available in Q2 2026. Monitor Professional Technician System (PTS) for updates.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11031260-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11031260-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11031260","components":[{"id":"seats","name":"Seats","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPEDITION","year_from":2025,"year_to":2026,"match":"exact","vehicle_ids":["2025_ford_expedition","2026_ford_expedition"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2025,"year_to":2026,"match":"exact","vehicle_ids":["2025_lincoln_navigator","2026_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}