{"nhtsa_id":11030648,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2026-04-03","date":"2026-03-27","document_id":"SA-020-26","mfr_campaign":null,"replaces":null,"component":"UNKNOWN OR OTHER","mfr_system":"Liftgate","summary":"This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/25 03/10/25 DESCRIPTION Some vehicles may exhibit poor hands-free liftgate operation after a Mazda genuine trailer tow hitch accessory installation. IMPORTANT: When a Mazda genuine trailer tow hitch is installed on a vehicle equipped with hands-free liftgate function, the sensing area is reduced due to the mechanical structure of the hitch. The hands-free liftgate’s optimal sensing area below the rear bumper is shown in green boxes in the image below. Since the left side of the hitch has a 7-pin connector socket, the right side is the most ideal for hands-free operation. For safety, be extra careful performing the kicking motion around the hitch. NOTE: Hands-free function can be switched on/off by using MAZDA CONNECT Settings --> Vehicle Settings --> Doors --> Hands-Free Liftgate.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11030648-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11030648-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11030648","components":[],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-70","year_from":2025,"year_to":2026,"match":"exact","vehicle_ids":["2025_mazda_cx-70","2026_mazda_cx-70"]},{"make":"MAZDA","model":"CX-90","year_from":2024,"year_to":2026,"match":"exact","vehicle_ids":["2024_mazda_cx-90","2025_mazda_cx-90","2026_mazda_cx-90"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}