{"nhtsa_id":11030638,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2026-04-02","date":"2026-03-15","document_id":"SA-015-26","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; UNKNOWN OR OTHER","mfr_system":null,"summary":"DESCRIPTION Some customers may experience the following: 1. Intermittent Globe with a slash icon. The Globe with Slash icon indicates that communication between the Cockpit Domain Controller (CDC) and the Data Communication Module (DCM) has not yet been completed. This communication may take up to 90 seconds to complete. During this time, some Mazda Connect 3 functions, such as Google Assistant, will not be available. ○ Once communication is complete, the Globe with Slash icon will be replaced by the reception icon, as shown below. Recovery The system may recover on its own: After several minutes of driving. • Ignition OFF and wait approximately 5 minutes. Then ignition back ON. • REPAIR PROCEDURE If the Recovery procedure above does not resolve the issue, perform the following: 1. Disconnect the 12V battery. 2. Wait about 1 minute. 3. Reconnect the 12V battery and retest. Inform the customer that Mazda is aware of the issue and is working on a resolution. NOTE: Vehicle driving operation is not affected during this condition.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11030638-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11030638-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11030638","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-5","year_from":2026,"year_to":2026,"match":"exact","vehicle_ids":["2026_mazda_cx-5"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}