{"nhtsa_id":11028847,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2026-02-17","date":"2026-02-16","document_id":"SSM 54580","mfr_campaign":null,"replaces":null,"component":"UNKNOWN OR OTHER; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2025-2026 Expedition and 2026 Explorer vehicles equipped with the Google Maps Navigation System (minor feature code HKCGA) may experience a blank/white Google map screen, inoperative live traffic data, inoperative voice assistant, the inability to sign into a Google account in the center touch screen, unable to access the Google Play Store in the center display screen, and/or the inability to connect to other apps in the center display screen. This may be due to the vehicles Ford Connectivity Package not being activated. To verify if the vehicle has an active Connectivity Package (free or paid) enter the vehicle identification number (VIN) in Professional Technician System (PTS) then navigate to the upper blue tab titled Connected Vehicle > Vehicle Software Subscriptions. It will clearly state if the vehicle has a trial or paid subscription, along with the expiration date. These vehicles will come with one of two connectivity options from the factory.<br /><br /> *A free Connectivity Package trial that lasts for 1-year (identified as minor feature code N01AB). A credit card is required to enable","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11028847-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11028847-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11028847","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPEDITION","year_from":2025,"year_to":2026,"match":"exact","vehicle_ids":["2025_ford_expedition","2026_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2026,"year_to":2026,"match":"exact","vehicle_ids":["2026_ford_explorer"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}