{"nhtsa_id":11028812,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2026-02-13","date":"2026-02-13","document_id":"LI27.60-P-078998","mfr_campaign":null,"replaces":null,"component":"POWER TRAIN","mfr_system":null,"summary":"Complaint A noticeable jerk or jolt from the transmission occurs in electric driving mode (E mode), between 20-40 mph. Concern is mainly felt when coasting. Cause Parameters of the 5–4 neutral downshift (the shift method used in EV operation). Remedy This shift concern is considered normal for vehicles with this drivetrain. Hardware replacement does not change the root cause of the concern, as the observed shift behavior is characteristic of normal system function rather than a component‑related fault. The following adaptations may improve the shift quality: 1. Check transmission oil level (transmission oil temperature > 60°C) 2. Flush valves via Xentry procedure 3. Perform standstill adaptation 4. Perform driving adaptations for the 5–4 shift while following the below parameters: - Drive program: Slippery - Display torque in the instrument cluster - Do not shift using the paddles During coasting downshift 5-4: - Torque between –90 and –15 Nm (-66 and -11 ft-lb) - Maximum engine speed: 1,300 rpm","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11028812-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11028812-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11028812","components":[{"id":"powertrain","name":"Transmission and driveline","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES-BENZ","model":"AMG C63 S E","year_from":2024,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C63 S E 4MATIC+","year_from":2024,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C63 S E PERFORMANCE 4MATIC+","year_from":2026,"year_to":2026,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC63 S E","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC63 S E 4MATIC+","year_from":2025,"year_to":2026,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC63 S E 4MATIC+ COUPE","year_from":2025,"year_to":2026,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GT63 S E","year_from":2024,"year_to":2025,"match":"base","vehicle_ids":["2024_mercedes-benz_amg-gt","2025_mercedes-benz_amg-gt"]},{"make":"MERCEDES-BENZ","model":"AMG GT63 S E PERFORMANCE","year_from":2024,"year_to":2024,"match":"base","vehicle_ids":["2024_mercedes-benz_amg-gt"]},{"make":"MERCEDES-BENZ","model":"AMG GT63 S E PERFORMANCE 4MATIC+","year_from":2025,"year_to":2026,"match":"base","vehicle_ids":["2025_mercedes-benz_amg-gt","2026_mercedes-benz_amg-gt"]},{"make":"MERCEDES-BENZ","model":"AMG S 63 E 4MATIC+","year_from":2024,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG SL63 S E","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG SL63 S E PERFORMANCE 4MATIC+","year_from":2025,"year_to":2026,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}