{"nhtsa_id":11027713,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2026-01-21","date":"2026-01-17","document_id":"SSM 54502","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM; UNKNOWN OR OTHER","mfr_system":null,"summary":"Some 2025-2026 Expedition/Navigator/Explorer/Aviator and 2024-2026 Nautilus vehicles equipped with the Google Maps Navigation System (minor feature code HKCGA) may experience a blank screen for Google Maps or the absence of live traffic data. To correct this condition, refer to the Workshop Manual (WSM), Section 415-00 > Diagnosis and Testing > Information and Entertainment System. The WSM has been updated with improved diagnostics for this condition. To confirm whether a vehicle is built with a specific minor feature code, review the build information by double-clicking the vehicle identification number (VIN) in the upper left corner of the Professional Technician System (PTS).","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11027713-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2026/MC-11027713-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11027713","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPEDITION","year_from":2025,"year_to":2026,"match":"exact","vehicle_ids":["2025_ford_expedition","2026_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2025,"year_to":2026,"match":"exact","vehicle_ids":["2025_ford_explorer","2026_ford_explorer"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2025,"year_to":2026,"match":"exact","vehicle_ids":["2025_lincoln_aviator","2026_lincoln_aviator"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2024,"year_to":2026,"match":"exact","vehicle_ids":["2024_lincoln_nautilus","2025_lincoln_nautilus","2026_lincoln_nautilus"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2025,"year_to":2026,"match":"exact","vehicle_ids":["2025_lincoln_navigator","2026_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}