{"nhtsa_id":11025837,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-12-01","date":"2025-11-26","document_id":"TSB 25-2570","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"This article supersedes TSB 24-2165 to update the TSB Service Procedure. Some vehicles listed in the Model statement above may exhibit various SYNC performance related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software. The SYNC 3 universal thumb drive will be able to update the APIM software without the use of a scan tool and does not require the process to be monitored. Ford will be monitoring APIM replacements to confirm TSB directed software updates have been performed.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11025837-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11025837-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11025837","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"C-MAX","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_c-max","2017_ford_c-max","2018_ford_c-max"]},{"make":"FORD","model":"EDGE","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_edge","2017_ford_edge","2018_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_ford_escape","2017_ford_escape","2018_ford_escape","2019_ford_escape"]},{"make":"FORD","model":"EXPEDITION","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_ford_expedition","2017_ford_expedition","2018_ford_expedition","2019_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2017,"year_to":2019,"match":"exact","vehicle_ids":["2017_ford_explorer","2018_ford_explorer","2019_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_f-150","2017_ford_f-150","2018_ford_f-150"]},{"make":"FORD","model":"F-250 SD","year_from":2016,"year_to":2019,"match":"base","vehicle_ids":["2016_ford_f-250","2017_ford_f-250","2018_ford_f-250","2019_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2016,"year_to":2019,"match":"base","vehicle_ids":["2016_ford_f-350","2017_ford_f-350","2018_ford_f-350","2019_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2016,"year_to":2019,"match":"base","vehicle_ids":["2016_ford_f-450","2017_ford_f-450","2018_ford_f-450","2019_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2016,"year_to":2019,"match":"base","vehicle_ids":["2016_ford_f-550","2017_ford_f-550","2018_ford_f-550","2019_ford_f-550"]},{"make":"FORD","model":"FIESTA","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_ford_fiesta","2017_ford_fiesta","2018_ford_fiesta","2019_ford_fiesta"]},{"make":"FORD","model":"FLEX","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_ford_flex","2017_ford_flex","2018_ford_flex","2019_ford_flex"]},{"make":"FORD","model":"FOCUS","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_focus","2017_ford_focus","2018_ford_focus"]},{"make":"FORD","model":"FUSION","year_from":2017,"year_to":2018,"match":"exact","vehicle_ids":["2017_ford_fusion","2018_ford_fusion"]},{"make":"FORD","model":"MUSTANG","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_mustang","2017_ford_mustang","2018_ford_mustang"]},{"make":"FORD","model":"TAURUS","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_ford_taurus","2017_ford_taurus","2018_ford_taurus","2019_ford_taurus"]},{"make":"FORD","model":"TRANSIT","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_ford_transit","2017_ford_transit","2018_ford_transit","2019_ford_transit"]},{"make":"FORD","model":"TRANSIT CONNECT","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_ford_transit-connect","2017_ford_transit-connect","2018_ford_transit-connect"]},{"make":"LINCOLN","model":"CONTINENTAL","year_from":2017,"year_to":2018,"match":"exact","vehicle_ids":["2017_lincoln_continental","2018_lincoln_continental"]},{"make":"LINCOLN","model":"MKC","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_lincoln_mkc","2017_lincoln_mkc","2018_lincoln_mkc","2019_lincoln_mkc"]},{"make":"LINCOLN","model":"MKS","year_from":2016,"year_to":2016,"match":"exact","vehicle_ids":["2016_lincoln_mks"]},{"make":"LINCOLN","model":"MKT","year_from":2016,"year_to":2019,"match":"exact","vehicle_ids":["2016_lincoln_mkt","2017_lincoln_mkt","2018_lincoln_mkt","2019_lincoln_mkt"]},{"make":"LINCOLN","model":"MKX","year_from":2016,"year_to":2018,"match":"exact","vehicle_ids":["2016_lincoln_mkx","2017_lincoln_mkx","2018_lincoln_mkx"]},{"make":"LINCOLN","model":"MKZ","year_from":2017,"year_to":2018,"match":"exact","vehicle_ids":["2017_lincoln_mkz","2018_lincoln_mkz"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_lincoln_navigator","2017_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}