{"nhtsa_id":11024836,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-11-04","date":"2025-10-10","document_id":"16-002-25","mfr_campaign":null,"replaces":null,"component":"UNKNOWN OR OTHER; ELECTRICAL SYSTEM","mfr_system":"MAZDA CONNECT","summary":"Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 7230C1A-NA01_10014). NOTE: If current version is not 7230C1A-NA01_*****, this TSB is not applicable. (Ver. 7230C1A-NA01_10014) fixes these software errors (bugs): The banner display for battery level notifications of Bluetooth®-connected devices has been modified. Alexa may sign out when deleting a driver with a set-up Alexa. Backup and restore may fail in the factory service diagnostics. The screen may not clear even after a few seconds while connected to a Wi-Fi client. The system may freeze on the disclaimer screen when the engine is started normally after using the remote engine starter. When attempting to connect Android Auto, only Bluetooth® connection is established. Air conditioning settings cannot be controlled via Alexa without a connected vehicle (CV) contract. The infotainment screen turns black when SiriusXM radio is selected. The camera images on the infotainment screen are not affected, the back camera is usable. (Ver. 7230C1A-NA01_10012) fixes these software errors (bugs): CarPlay wireless connection may fail. The Wi-Fi client menu cannot be selected when the in-vehicle communication device is out of range. The smartphone may not be charged when a smartphone is connected to a USB port while connected to wireless CarPlay. Navigation guidance may be displayed in Active Driving Display and/or the center display even when the SD card has been removed. After deleting multiple destinations, pressing the commander may sometimes fail to display the menu.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11024836-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11024836-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11024836","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MAZDA","model":"CX-50","year_from":2023,"year_to":2025,"match":"exact","vehicle_ids":["2023_mazda_cx-50","2024_mazda_cx-50","2025_mazda_cx-50"]},{"make":"MAZDA","model":"CX-50 HYBRID","year_from":2025,"year_to":2025,"match":"base","vehicle_ids":["2025_mazda_cx-50"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}