{"nhtsa_id":11020844,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-07-23","date":"2025-07-18","document_id":"08-219-25","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Telematics Box Module (TBM) Over The Air Software Update From 5.39.1 To 5.65 Customers may experience the following: ● 'SOS unavailable' popup message. This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from 5.39.1 to 5.65 software level.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11020844-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11020844-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11020844","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"RAM","model":"1500","year_from":2022,"year_to":2023,"match":"exact","vehicle_ids":["2022_ram_1500","2023_ram_1500"]},{"make":"RAM","model":"2500","year_from":2022,"year_to":2023,"match":"exact","vehicle_ids":["2022_ram_2500","2023_ram_2500"]},{"make":"RAM","model":"3500","year_from":2022,"year_to":2023,"match":"exact","vehicle_ids":["2022_ram_3500","2023_ram_3500"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}