{"nhtsa_id":11020752,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-07-17","date":"2025-07-11","document_id":"08-215-25","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"R1H Radio T27.39 USB Software Update Customers may experience one or more of the following: ● Navigation signal drops out causing maps to not load on the Instrument Panel Cluster (IPC) display. ● Unable to change satellite stations causing the display to show one station on screen but is playing a different station. ● Battery drain condition. ● A black screen after clicking accept at start up (Rearview camera functions normally). ● Radio resets (Rearview camera functions normally). ● Wireless connectivity disconnects. ● CarPlay® icon does not appear in the Device Manager menu. ● Various audio disruptions. ● SiriusXM® (SXM) inoperative. ● Audio mutes. ● Passenger screen apps are missing. ● Missing profiles icon. ● IPC displays incorrect audio source. ● Radio is slow to respond. ● Trailer Tire Pressure Monitoring (TTPM) configurations deleted. ● Steering wheel controls skipping SXM channels. ● Recent Calls are not displaying. ● Phone audio continues playing when the ignition is off. In addition, the following software enhancement(s) are available: ● Icon size and layout improvements. ● Carplay/Android Auto® improvements. ● Uconnect® Phone improvements. ● FOTA improvements. ● Passenger screen camera app improvements. ● Voice Recognition (VR) command improvements. This bulletin involves updating the R1H radio software level from T25.47 or T25.48 to T27.39.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11020752-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11020752-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11020752","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"DODGE","model":"DURANGO","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_dodge_durango"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}