{"nhtsa_id":11019747,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-06-26","date":"2025-06-09","document_id":"LI46.15-P-063353","mfr_campaign":null,"replaces":null,"component":"STEERING","mfr_system":null,"summary":"Complaint Height adjustment of electric steering column adjustment jammed in the top/bottom adjustment position (e.g. with Easy Entry function), noise (breakaway noise) when leaving the limit stops of the height adjustment. Cause Height adjustment moves to the top/bottom limit stop and jams. 1. Driver seat control unit software 2. Steering column height adjustment transmission Remedy There are 2 repair procedures to follow depending on vehicle (differentiated according to model and vehicle manufacturing date) 1. Perform software update of driver's seat control unit 2. Replace repair kit for steering column height adjustment Procedure 1: Perform software update of driver seat control unit. ALL models except 205/253/293/222/217/231/463/213/238/257/290 up to special equipment code 801. • Move out the fore/aft adjustment to the end position. • Release jamming of height adjustment by knocking with palm of hand onto top of steering wheel/at the same time pressing adjustment switch downward • After releasing the jam, perform a software update of the driver's seat control unit If procedure 1 is not effective, there is no new software available for the driver seat control unit, or the chassis is not listed above (167, 223, 294, 206, 294, 295, 296, 297,232,214,254) then use procedure 2. Procedure 2: Replace repair kit for steering column height adjustment. • Move out the fore/aft adjustment to the end position. • Release jamming of height adjustment by knocking with palm of hand onto top of steering wheel/at the same time pressing adjustment switch downward • Remove footwell trim on driver's side. • Determine type version of height adjustment in XENTRY Parts Information and order appropriate replacement part (refer to attachment). 1. Version A: A 231 460 77 00 2. Version B: A 205 460 38 03 • Remove steering column. • Remove height adjustment (adjustment repair kit). • Install repair kit (adjustment repair kit) (observe tightening torque for screws in attachment). • Install steering column. • If possible, flash driver seat control unit to latest software release or code SCN again. • Commission driver seat control unit (normalization of limit stops is deleted and learning process repeated).","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11019747-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11019747-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11019747","components":[{"id":"steering","name":"Steering","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES BENZ","model":"C 300 4MATIC","year_from":2018,"year_to":2018,"match":null,"vehicle_ids":[]},{"make":"MERCEDES BENZ","model":"G500","year_from":2002,"year_to":2008,"match":null,"vehicle_ids":[]},{"make":"MERCEDES BENZ","model":"G550","year_from":2009,"year_to":2009,"match":null,"vehicle_ids":[]},{"make":"MERCEDES BENZ","model":"REDUNDANT C63 AMG","year_from":2015,"year_to":2015,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C43","year_from":2016,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C43","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C63","year_from":2016,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C63 S","year_from":2019,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C63 S E","year_from":2024,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C63S","year_from":2015,"year_to":2016,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C63S","year_from":2018,"year_to":2018,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG CLS53","year_from":2019,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG E 53 4MATIC+ WAGON","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG E63 S","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG E63S","year_from":2018,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG EQE","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG EQE SUV 4MATIC","year_from":2024,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG EQS","year_from":2022,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG G 55","year_from":2003,"year_to":2004,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG G63","year_from":2013,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC43","year_from":2017,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC43","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC63","year_from":2018,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC63 S","year_from":2020,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC63S","year_from":2018,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLE53","year_from":2021,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLE53 4MATIC+","year_from":2023,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLE63 S","year_from":2021,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLE63 S 4MATIC+","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GT43","year_from":2021,"year_to":2024,"match":"base","vehicle_ids":["2021_mercedes-benz_amg-gt","2022_mercedes-benz_amg-gt","2023_mercedes-benz_amg-gt","2024_mercedes-benz_amg-gt"]},{"make":"MERCEDES-BENZ","model":"AMG GT53","year_from":2020,"year_to":2023,"match":"base","vehicle_ids":["2020_mercedes-benz_amg-gt","2021_mercedes-benz_amg-gt","2022_mercedes-benz_amg-gt","2023_mercedes-benz_amg-gt"]},{"make":"MERCEDES-BENZ","model":"AMG GT63","year_from":2019,"year_to":2021,"match":"base","vehicle_ids":["2019_mercedes-benz_amg-gt","2020_mercedes-benz_amg-gt","2021_mercedes-benz_amg-gt"]},{"make":"MERCEDES-BENZ","model":"AMG GT63","year_from":2023,"year_to":2024,"match":"base","vehicle_ids":["2023_mercedes-benz_amg-gt","2024_mercedes-benz_amg-gt"]},{"make":"MERCEDES-BENZ","model":"AMG GT63 S","year_from":2023,"year_to":2023,"match":"base","vehicle_ids":["2023_mercedes-benz_amg-gt"]},{"make":"MERCEDES-BENZ","model":"AMG GT63 S E","year_from":2024,"year_to":2024,"match":"base","vehicle_ids":["2024_mercedes-benz_amg-gt"]},{"make":"MERCEDES-BENZ","model":"AMG GT63S","year_from":2019,"year_to":2019,"match":"base","vehicle_ids":["2019_mercedes-benz_amg-gt"]},{"make":"MERCEDES-BENZ","model":"AMG S 63 E 4MATIC+","year_from":2023,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG S63","year_from":2014,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG S65","year_from":2015,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG SL43","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG SL55","year_from":2022,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG SL63","year_from":2016,"year_to":2016,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG SL63","year_from":2018,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG SL63","year_from":2022,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG SL63 S E","year_from":2024,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG SL65","year_from":2017,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C 300","year_from":2017,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C 350 E","year_from":2018,"year_to":2018,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C300","year_from":2015,"year_to":2016,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C350E","year_from":2016,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"CLS 450","year_from":2019,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E 300","year_from":2018,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E 350","year_from":2020,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E 350","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E 350 4MATIC","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E 450","year_from":2019,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E 450 4MATIC","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E 450 4MATIC ALL-TERRAIN","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E300","year_from":2017,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQE 350 4MATIC","year_from":2023,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQE 350+","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQE 500 4MATIC","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQE SUV 350 4MATIC","year_from":2023,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQE SUV 350+","year_from":2023,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQE SUV 500 4MATIC","year_from":2023,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS 450 4MATIC","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS 450+","year_from":2022,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS 580 4MATIC","year_from":2022,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS SUV 450 4MATIC","year_from":2023,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS SUV 450+","year_from":2023,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"EQS SUV 580 4MATIC","year_from":2023,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"G 550","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"G550","year_from":2010,"year_to":2011,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"G550","year_from":2013,"year_to":2018,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLC 300","year_from":2018,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLC 300 4MATIC","year_from":2023,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLC300","year_from":2016,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 350","year_from":2020,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 350 4MATIC","year_from":2024,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 450 4MATIC","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 450E 4MATIC","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S 450","year_from":2018,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S 500 4MATIC","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S 560 E","year_from":2019,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S 580 4MATIC","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S 580 E 4MATIC","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S 580 E 4MATIC","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S550","year_from":2014,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S550 4MATIC","year_from":2016,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S550 HYBRID","year_from":2016,"year_to":2016,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S550E","year_from":2015,"year_to":2015,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S550E","year_from":2017,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S600","year_from":2015,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S65 AMG","year_from":2017,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"S650","year_from":2017,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"SL 450","year_from":2018,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"SL 550","year_from":2018,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"SL400","year_from":2015,"year_to":2016,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"SL450","year_from":2017,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"SL550","year_from":2013,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-MAYBACH","model":"EQS SUV 680 4MATIC","year_from":2024,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-MAYBACH","model":"S 560","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-MAYBACH","model":"S 560 4MATIC","year_from":2018,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-MAYBACH","model":"S 650","year_from":2018,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-MAYBACH","model":"S 680 4MATIC","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-MAYBACH","model":"S550","year_from":2017,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-MAYBACH","model":"S600","year_from":2017,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-MAYBACH","model":"S650","year_from":2017,"year_to":2017,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}