{"nhtsa_id":11019573,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-06-17","date":"2025-06-11","document_id":"B651425","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"After the software upgrade to …24-11-5xx, the customer is no longer able to log onto Alexa in the vehicle.The system reacts to the customer’s voice (a blue line appears on the central display), but Alexa does notwork.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11019573-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11019573-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11019573","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"BMW","model":"230I","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_bmw_230i"]},{"make":"BMW","model":"X1","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_bmw_x1"]},{"make":"BMW","model":"X2","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_bmw_x2"]},{"make":"BMW","model":"X3","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_bmw_x3"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}