{"nhtsa_id":11019496,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-06-11","date":"2025-06-06","document_id":"SSM 53880","mfr_campaign":null,"replaces":null,"component":"UNKNOWN OR OTHER; ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2024-2025 Nautilus, 2025 Explorer/Aviator/Expedition/Navigator vehicles may occasionally require a hard reset of the Ford/Lincoln Digital Experience system. To perform a hard reset, press and release the volume button on the center console 5 times within 7 seconds. Some Nautilus vehicles with older level software, may require the volume button to be pressed and held for at least 5 seconds. The Owners Manual is in process of being updated with this information.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11019496-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11019496-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11019496","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPEDITION","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_ford_explorer"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_lincoln_aviator"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2024,"year_to":2025,"match":"exact","vehicle_ids":["2024_lincoln_nautilus","2025_lincoln_nautilus"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}