{"nhtsa_id":11018480,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-05-20","date":"2025-05-18","document_id":"08-161-25","mfr_campaign":null,"replaces":null,"component":"UNKNOWN OR OTHER","mfr_system":"Global Telematics Box Module, FOTA","summary":"\"Global Telematics Box Module (TBM) Firmware Over The Air (FOTA) Update Customers may experience the following: ● Communication with phone app: setup as keys, wrong names, duplicates and add/delete not working properly. The following software enhancement is available: ● Optimization of VHR (Vehicle Health Report) & RDA (Remote Diagnostics Assistance). This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The TBM software will be updated from R5C.1 or R5E.1 or R5E.2 or R5F or R5F1 to R5N software level. NOTE: National launch for this FOTA update is expected to begin: May 21, 2025\"","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11018480-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11018480-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11018480","components":[],"codes":[],"topics":[],"vehicles":[{"make":"RAM","model":"1500","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_ram_1500"]},{"make":"RAM","model":"2500","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_ram_2500"]},{"make":"RAM","model":"3500","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_ram_3500"]},{"make":"RAM","model":"4500","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_ram_4500"]},{"make":"RAM","model":"5500","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_ram_5500"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}