{"nhtsa_id":11017363,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-04-30","date":"2025-04-23","document_id":"23-021-25","mfr_campaign":null,"replaces":null,"component":"STRUCTURE:BODY","mfr_system":"Liftgate, Power Liftgate Module: Latch","summary":"\"Liftgate Will Not Properly Open Or Close Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set one or more of the following Diagnostic Trouble Codes (DTCs): ● B197B-29 - Ratchet fork switch- signal invalid. ● B197C-29 - Pawl detent swich signal invalid. Customers may also experience the following: ● Liftgate will not properly open or close. ● Possible 'Liftgate Open' warning light on. ● Possible 'Liftgate Open' chime sound This bulletin involves installing a spacer below the liftgate striker.\"","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11017363-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11017363-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11017363","components":[{"id":"structure-body","name":"Body and frame","parent":null}],"codes":["B197B","B197C"],"topics":[],"vehicles":[{"make":"JEEP","model":"GRAND WAGONEER","year_from":2024,"year_to":2025,"match":"exact","vehicle_ids":["2024_jeep_grand-wagoneer","2025_jeep_grand-wagoneer"]},{"make":"JEEP","model":"WAGONEER","year_from":2024,"year_to":2025,"match":"exact","vehicle_ids":["2024_jeep_wagoneer","2025_jeep_wagoneer"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}