{"nhtsa_id":11017072,"type":"other","type_name":"Other","date_added":"2025-04-16","date":"2025-04-15","document_id":"9100347 Rev 1","mfr_campaign":null,"replaces":null,"component":"SEATS","mfr_system":"3rd row headrest","summary":"\"3rd row headrest If you have customer with issue involving the 3rd row headrest not staying up. It has been determined that the issue is with the trim carpet the headrest strap goes through, not the headrest mechanism. Please do not replace the headrest/headrest mechanism and instead refer to SOL S2423000025 for the proper rework procedure that should be done\"","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11017072-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11017072-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11017072","components":[{"id":"seats","name":"Seats","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"PACIFICA","year_from":2021,"year_to":2024,"match":"exact","vehicle_ids":["2021_chrysler_pacifica","2022_chrysler_pacifica","2023_chrysler_pacifica","2024_chrysler_pacifica"]},{"make":"CHRYSLER","model":"PACIFICA PLUG-IN HYBRID","year_from":2021,"year_to":2024,"match":"base","vehicle_ids":["2021_chrysler_pacifica","2022_chrysler_pacifica","2023_chrysler_pacifica","2024_chrysler_pacifica"]},{"make":"CHRYSLER","model":"VOYAGER","year_from":2021,"year_to":2024,"match":"exact","vehicle_ids":["2021_chrysler_voyager","2022_chrysler_voyager","2023_chrysler_voyager","2024_chrysler_voyager"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}