{"nhtsa_id":11016869,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-04-08","date":"2025-04-04","document_id":"08-101-25","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":"Radio","summary":"\"Radio USB Software Update TO U33.9 Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): ● U0485 - Implausible Data Received From Radio. The customer may also describe one or more of the following: ● Blank Phone widget displayed. ● Radio freeze after reverse event (Rearview Camera (RVC) Functions Normally). ● Blank hybrid screen. ● Screen off at start up (RVC Functions Normally). ● Radio restart before sleep after switching between different USBs. ● Pop up error \"\"setting not saved\"\" occurring when attempting to enable Geolocation (Privacy Mode Off). ● During FOTA Scheduling, if OK is not pressed to confirm time selected, vehicle will sleep. ● Apps downloaded for one connected profile are being shared with other local profiles. ● Switching profiles with slow response. ● Slow response switching between camera views. ● Black radio screen (RVC functions normally). ● Rear seat reminder alert unavailable. ● Wi-Fi software update pop-up is being triggered in non-connected vehicles. ● Switching to Android menu, display screen blinks on green color. ● Microphone inoperative during SOS call from the vehicle. This bulletin involves inspecting the software level and updating the software to U33.9.\"","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11016869-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11016869-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11016869","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":["U0485"],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"PACIFICA","year_from":2024,"year_to":2024,"match":"exact","vehicle_ids":["2024_chrysler_pacifica"]},{"make":"CHRYSLER","model":"PACIFICA PLUG-IN HYBRID","year_from":2024,"year_to":2024,"match":"base","vehicle_ids":["2024_chrysler_pacifica"]},{"make":"CHRYSLER","model":"VOYAGER","year_from":2024,"year_to":2024,"match":"exact","vehicle_ids":["2024_chrysler_voyager"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}