{"nhtsa_id":11016797,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-04-08","date":"2025-02-24","document_id":"T-SB-0028-25","mfr_campaign":"T-SB-0028-25","replaces":null,"component":"POWER TRAIN","mfr_system":null,"summary":"Some 2023 – 2025 Crown and 2024 – 2025 Grand Highlander Hybrid vehicles equipped with a Hybrid Transmission Assembly HPC60 may exhibit a shudder sensation when the vehicle is at a complete stop, the State of Charge (SOC) of the HV Battery is greater than 76%, and the transmission is in the Drive position with the brakes applied.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11016797-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11016797-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11016797","components":[{"id":"powertrain","name":"Transmission and driveline","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"TOYOTA","model":"CROWN","year_from":2023,"year_to":2025,"match":"exact","vehicle_ids":["2023_toyota_crown","2024_toyota_crown","2025_toyota_crown"]},{"make":"TOYOTA","model":"GRAND HIGHLANDER HYBRID","year_from":2024,"year_to":2025,"match":"base","vehicle_ids":["2024_toyota_grand-highlander","2025_toyota_grand-highlander"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}