{"nhtsa_id":11016430,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-04-03","date":"2025-03-10","document_id":"LI82.35-N-078930","mfr_campaign":null,"replaces":null,"component":"VISIBILITY/WIPER","mfr_system":null,"summary":"Warning Lamp \"Washer Fluid Empty\" Yet Reservoir Is Not Empty Complaint: Warning lamp \"washer fluid empty\", even thought the washer fluid reservoir is full Cause: Insufficient electrical conductivity of the washer fluid, as the washer fluid was mixed with distilled water. Tip: The washer fluid sensor detects the electrical conductivity. If air is present without electrical conductivity between the measuring points, as is the case with an empty tank, an empty tank is detected by the sensor. Distilled water also does not have electrical conductivity, meaning that the sensor detects an empty tank, even if this is not the case. Remedy: Fill reservoir with standard washer fluid and water (no distilled water) in an adequate ratio in order to ensure electrical conductivity. Exchange of the reservoir with a welded-in sensor is only required if filling with conductive washer fluid has not provi- ded a remedy. This can be made certain by utilizing water with a light amount of salt dissolved in to it for stronger con- ductivity.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11016430-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11016430-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11016430","components":[{"id":"visibility","name":"Glass, wipers and mirrors","parent":null},{"id":"wiper","name":"Wipers and washers","parent":"visibility"}],"codes":[],"topics":[],"vehicles":[{"make":"DODGE","model":"SPRINTER 2500","year_from":2006,"year_to":2009,"match":"base","vehicle_ids":["2006_dodge_sprinter","2007_dodge_sprinter","2008_dodge_sprinter","2009_dodge_sprinter"]},{"make":"DODGE","model":"SPRINTER 2500","year_from":2010,"year_to":2014,"match":null,"vehicle_ids":[]},{"make":"DODGE","model":"SPRINTER 3500","year_from":2006,"year_to":2009,"match":"base","vehicle_ids":["2006_dodge_sprinter","2007_dodge_sprinter","2008_dodge_sprinter","2009_dodge_sprinter"]},{"make":"DODGE","model":"SPRINTER 3500","year_from":2010,"year_to":2014,"match":null,"vehicle_ids":[]},{"make":"FREIGHTLINER","model":"SPRINTER (VS30)","year_from":2019,"year_to":2020,"match":"base","vehicle_ids":["2019_freightliner_sprinter","2020_freightliner_sprinter"]},{"make":"FREIGHTLINER","model":"SPRINTER 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3500","year_from":2010,"year_to":2024,"match":"base","vehicle_ids":["2010_mercedes-benz_sprinter","2011_mercedes-benz_sprinter","2012_mercedes-benz_sprinter","2013_mercedes-benz_sprinter","2014_mercedes-benz_sprinter","2015_mercedes-benz_sprinter","2016_mercedes-benz_sprinter","2017_mercedes-benz_sprinter","2018_mercedes-benz_sprinter","2019_mercedes-benz_sprinter","2020_mercedes-benz_sprinter","2021_mercedes-benz_sprinter","2022_mercedes-benz_sprinter","2023_mercedes-benz_sprinter","2024_mercedes-benz_sprinter"]},{"make":"MERCEDES-BENZ","model":"SPRINTER 4500","year_from":2007,"year_to":2009,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"SPRINTER 4500","year_from":2010,"year_to":2024,"match":"base","vehicle_ids":["2010_mercedes-benz_sprinter","2011_mercedes-benz_sprinter","2012_mercedes-benz_sprinter","2013_mercedes-benz_sprinter","2014_mercedes-benz_sprinter","2015_mercedes-benz_sprinter","2016_mercedes-benz_sprinter","2017_mercedes-benz_sprinter","2018_mercedes-benz_sprinter","2019_mercedes-benz_sprinter","2020_mercedes-benz_sprinter","2021_mercedes-benz_sprinter","2022_mercedes-benz_sprinter","2023_mercedes-benz_sprinter","2024_mercedes-benz_sprinter"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}