{"nhtsa_id":11015973,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-03-26","date":"2025-03-20","document_id":"TSB_ELE378","mfr_campaign":"SA611","replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":"ELE","summary":"TECHNICAL SERVICE BULLETIN: SERVICE ACTION: KIA CONNECT MODEM RESET (SA611) - This bulletin outlines the procedure for resetting the modem in certain 2016-2025MY Kia vehicles listed on page 3 that are equipped with Kia Connect Services. The affected vehicles may encounter the following issues: remote Start/Climate Control function not working, vehicle Status on the Kia Access App not updating, connected routing not functioning properly.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11015973-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11015973-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11015973","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"KIA","model":"CADENZA","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_kia_cadenza"]},{"make":"KIA","model":"CARNIVAL","year_from":2022,"year_to":2024,"match":"exact","vehicle_ids":["2022_kia_carnival","2023_kia_carnival","2024_kia_carnival"]},{"make":"KIA","model":"EV6","year_from":2022,"year_to":2024,"match":"exact","vehicle_ids":["2022_kia_ev6","2023_kia_ev6","2024_kia_ev6"]},{"make":"KIA","model":"FORTE","year_from":2020,"year_to":2024,"match":"exact","vehicle_ids":["2020_kia_forte","2021_kia_forte","2022_kia_forte","2023_kia_forte","2024_kia_forte"]},{"make":"KIA","model":"K5","year_from":2021,"year_to":2024,"match":"exact","vehicle_ids":["2021_kia_k5","2022_kia_k5","2023_kia_k5","2024_kia_k5"]},{"make":"KIA","model":"K900","year_from":2016,"year_to":2017,"match":"exact","vehicle_ids":["2016_kia_k900","2017_kia_k900"]},{"make":"KIA","model":"K900","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_kia_k900","2020_kia_k900"]},{"make":"KIA","model":"NIRO","year_from":2020,"year_to":2025,"match":"exact","vehicle_ids":["2020_kia_niro","2021_kia_niro","2022_kia_niro","2023_kia_niro","2024_kia_niro","2025_kia_niro"]},{"make":"KIA","model":"NIRO EV","year_from":2019,"year_to":2025,"match":"base","vehicle_ids":["2019_kia_niro","2020_kia_niro","2021_kia_niro","2022_kia_niro","2023_kia_niro","2024_kia_niro","2025_kia_niro"]},{"make":"KIA","model":"NIRO PHEV","year_from":2018,"year_to":2025,"match":"base","vehicle_ids":["2018_kia_niro","2019_kia_niro","2020_kia_niro","2021_kia_niro","2022_kia_niro","2023_kia_niro","2024_kia_niro","2025_kia_niro"]},{"make":"KIA","model":"OPTIMA","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_kia_optima","2020_kia_optima"]},{"make":"KIA","model":"OPTIMA HYBRID","year_from":2020,"year_to":2020,"match":"base","vehicle_ids":["2020_kia_optima"]},{"make":"KIA","model":"OPTIMA PHEV","year_from":2017,"year_to":2020,"match":"base","vehicle_ids":["2017_kia_optima","2018_kia_optima","2019_kia_optima","2020_kia_optima"]},{"make":"KIA","model":"RIO","year_from":2021,"year_to":2023,"match":"exact","vehicle_ids":["2021_kia_rio","2022_kia_rio","2023_kia_rio"]},{"make":"KIA","model":"SELTOS","year_from":2021,"year_to":2025,"match":"exact","vehicle_ids":["2021_kia_seltos","2022_kia_seltos","2023_kia_seltos","2024_kia_seltos","2025_kia_seltos"]},{"make":"KIA","model":"SORENTO","year_from":2020,"year_to":2023,"match":"exact","vehicle_ids":["2020_kia_sorento","2021_kia_sorento","2022_kia_sorento","2023_kia_sorento"]},{"make":"KIA","model":"SORENTO HYBRID","year_from":2021,"year_to":2024,"match":"base","vehicle_ids":["2021_kia_sorento","2022_kia_sorento","2023_kia_sorento","2024_kia_sorento"]},{"make":"KIA","model":"SORENTO PHEV","year_from":2022,"year_to":2024,"match":"base","vehicle_ids":["2022_kia_sorento","2023_kia_sorento","2024_kia_sorento"]},{"make":"KIA","model":"SOUL","year_from":2020,"year_to":2025,"match":"exact","vehicle_ids":["2020_kia_soul","2021_kia_soul","2022_kia_soul","2023_kia_soul","2024_kia_soul","2025_kia_soul"]},{"make":"KIA","model":"SOUL EV","year_from":2017,"year_to":2019,"match":"base","vehicle_ids":["2017_kia_soul","2018_kia_soul","2019_kia_soul"]},{"make":"KIA","model":"SPORTAGE","year_from":2020,"year_to":2025,"match":"exact","vehicle_ids":["2020_kia_sportage","2021_kia_sportage","2022_kia_sportage","2023_kia_sportage","2024_kia_sportage","2025_kia_sportage"]},{"make":"KIA","model":"SPORTAGE HYBRID","year_from":2023,"year_to":2025,"match":"base","vehicle_ids":["2023_kia_sportage","2024_kia_sportage","2025_kia_sportage"]},{"make":"KIA","model":"SPORTAGE PHEV","year_from":2023,"year_to":2025,"match":"base","vehicle_ids":["2023_kia_sportage","2024_kia_sportage","2025_kia_sportage"]},{"make":"KIA","model":"STINGER","year_from":2022,"year_to":2023,"match":"exact","vehicle_ids":["2022_kia_stinger","2023_kia_stinger"]},{"make":"KIA","model":"TELLURIDE","year_from":2020,"year_to":2025,"match":"exact","vehicle_ids":["2020_kia_telluride","2021_kia_telluride","2022_kia_telluride","2023_kia_telluride","2024_kia_telluride","2025_kia_telluride"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}