{"nhtsa_id":11014445,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-02-25","date":"2025-02-22","document_id":"25-BE-003H DN","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Hyundai Motor America has noted that several vehicles were impacted by a telecommunications outage that occurred on Sunday, February 9th , resulting in the potential loss of connectivity or interruptions when attempting to use Bluelink functions. Voice Recognition, Sports Media, and Weather will not be available. Dealer stock and retailed vehicles are both affected. If a customer calls in and their vehicle is experiencing issues related to Bluelink, please have them come into the dealership to assist with resetting the Bluelink Data Communication Unit (DCU) and utilize TSB 25-BE-003H posted on Hyundai Tech Info.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11014445-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11014445-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11014445","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"HYUNDAI","model":"IONIQ 5","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_hyundai_ioniq-5"]},{"make":"HYUNDAI","model":"KONA","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_hyundai_kona"]},{"make":"HYUNDAI","model":"SANTA CRUZ","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_hyundai_santa-cruz"]},{"make":"HYUNDAI","model":"SANTA FE","year_from":2024,"year_to":2025,"match":"exact","vehicle_ids":["2024_hyundai_santa-fe","2025_hyundai_santa-fe"]},{"make":"HYUNDAI","model":"SANTA FE HYBRID","year_from":2024,"year_to":2025,"match":"base","vehicle_ids":["2024_hyundai_santa-fe","2025_hyundai_santa-fe"]},{"make":"HYUNDAI","model":"SONATA","year_from":2024,"year_to":2025,"match":"exact","vehicle_ids":["2024_hyundai_sonata","2025_hyundai_sonata"]},{"make":"HYUNDAI","model":"TUCSON","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_hyundai_tucson"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}