{"nhtsa_id":11013972,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-02-07","date":"2021-06-22","document_id":"SC-20-097","mfr_campaign":"SC-20-097","replaces":null,"component":"STRUCTURE:BODY","mfr_system":null,"summary":"Transit bus repair for the gas struts on the wheel well box to no locking struts. The locking struts to the wheel well compartment were failing due to user error and not unlocking the strut prior to closing the compartment..","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-11013972-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2021/MC-11013972-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11013972","components":[{"id":"structure-body","name":"Body and frame","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"PROTERRA","model":"CATALYST","year_from":2017,"year_to":2019,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}