{"nhtsa_id":11013188,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-01-29","date":"2025-01-24","document_id":"LI82.85-P-077316","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Complaint Symptoms relating to CIVIC A26/17 - MBUX multimedia system + instrument cluster (head unit)] and/or displays Cause Enhanced technical support process for CIVIC modules and associated displays Remedy Note: Do not replace any components. For all symptoms concerning CIVIC and displays create a TIPS case after performing initial diagnosis. Attach the following documents to this case: • Quick test • Control unit logs for CIVIC and all displays • If possible, obtain customer consent for CIVIC logging that needs to be reviewed by GSP (see attachment). In some instances the CIVIC logs may not be required. After receiving the case if it is determined that CIVIC logging is required, a password will be generated for activation of the CIVIC logging (where the customer has approved this). This password and Xentry instruction on how to create a log will be communicated in the TIPS case. The password is case sensitive and only valid for 24 hours. Note: If unable to obtain the customer approval for CIVIC logging simply state so in the TIPS case notes.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11013188-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11013188-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11013188","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES-BENZ","model":"AMG CLE53","year_from":2024,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG CLE63E S","year_from":2024,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC43","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC63 S","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC63 S E","year_from":2024,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"CLE 300","year_from":2024,"year_to":2024,"match":"base","vehicle_ids":["2024_mercedes-benz_cle"]},{"make":"MERCEDES-BENZ","model":"CLE 450","year_from":2024,"year_to":2024,"match":"base","vehicle_ids":["2024_mercedes-benz_cle"]},{"make":"MERCEDES-BENZ","model":"E 350","year_from":2024,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E 350 4MATIC","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E 450","year_from":2024,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E 450 4MATIC","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E 450 4MATIC ALL-TERRAIN","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLC 300","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLC 300 COUPE","year_from":2024,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLC 300E","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLC 350 E 4MATIC","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}