{"nhtsa_id":11013184,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-01-29","date":"2025-01-24","document_id":"LI68.10-P-070572","mfr_campaign":null,"replaces":null,"component":"STRUCTURE:BODY","mfr_system":null,"summary":"Complaint Noise from area of instrument panel Noise might occur in the following conditions: - At engine speeds of 1500 rpm to 2000 rpm. - In the speed range up to 45mph - Type of noise: \"rattling\" / \"whirring\" / \"creaking\" Cause Attachment points between strut on shock absorber tower and firewall. Remedy Proceed as described below: 1. Measure the current torque at the rear screws/bolts (strut to bulkhead) and document the result 2. Loosen screw/bolt and move vehicle forwards and backwards approx. 2-3 m (to remove tension) 3. Re-tighten screws/bolts to specified torque (35Nm +/-3.5Nm) 4. Perform test drive and if noise issue is rectified, OK => No further measures required. 5. If the noise complaint is still present after the test drive then measure and document the current torque at the front screws/bolts (strut to spring tower mounting console) 6. Re-tighten to the specified torque value (50Nm+/-5Nm) 7. Perform test drive and if noise issue is rectified, OK => No further measures required. 8. If the noise issue is still present after the test drive, then it is more than likely not related to the mounting of the struts on the body-in-white.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11013184-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11013184-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11013184","components":[{"id":"structure-body","name":"Body and frame","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES BENZ","model":"C 300 4MATIC","year_from":2018,"year_to":2018,"match":null,"vehicle_ids":[]},{"make":"MERCEDES BENZ","model":"REDUNDANT C63 AMG","year_from":2015,"year_to":2015,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C43","year_from":2017,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C63","year_from":2015,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C63 S","year_from":2019,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C63 S E","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG C63S","year_from":2015,"year_to":2018,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG E53","year_from":2019,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG E63","year_from":2018,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG E63 S","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC43","year_from":2017,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC63","year_from":2018,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC63 S","year_from":2020,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC63S","year_from":2018,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C 300","year_from":2017,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C 350 E","year_from":2018,"year_to":2018,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C300","year_from":2015,"year_to":2016,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C350","year_from":2016,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C400","year_from":2015,"year_to":2015,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"C450","year_from":2016,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E 300","year_from":2018,"year_to":2019,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E 400","year_from":2018,"year_to":2018,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E 450","year_from":2019,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"E 450 4MATIC","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLC 300","year_from":2018,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLC 300 COUPE","year_from":2024,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLC 300E","year_from":2025,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLC300","year_from":2016,"year_to":2017,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLC350E","year_from":2019,"year_to":2019,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}