{"nhtsa_id":11013032,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2025-01-23","date":"2025-01-23","document_id":"TSB_ELE368","mfr_campaign":"SA600","replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":"ELE","summary":"TECHNICAL SERVICE BULLETIN: SERVICE ACTION: KIA CONNECT ACTIVATION FAILURE (SA600) - This bulletin provides information to access the ‘Dealer Mode’ function and perform a ‘Reset Network’ on certain 2025MY Multiple Model vehicles listed on page 7 equipped with a Connected Car Navigation Cockpit (ccNC) head unit to address customer concerns related to activation of Kia Connect due to missing modem data caused by a data transmission error.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11013032-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2025/MC-11013032-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11013032","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"KIA","model":"CARNIVAL","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_kia_carnival"]},{"make":"KIA","model":"EV9","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_kia_ev9"]},{"make":"KIA","model":"K5","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_kia_k5"]},{"make":"KIA","model":"SORENTO","year_from":2025,"year_to":2025,"match":"exact","vehicle_ids":["2025_kia_sorento"]},{"make":"KIA","model":"SORENTO HYBRID","year_from":2025,"year_to":2025,"match":"base","vehicle_ids":["2025_kia_sorento"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}