{"nhtsa_id":11011765,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-12-11","date":"2024-12-05","document_id":"TSB_ELE361","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":"ELE","summary":"TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE DEALER MODE FACTORY RESET - This bulletin provides the procedure to perform the ‘Dealer Mode Factory Reset’ on multiple 2020-2021MY vehicles (listed on page 5) equipped with AVN 5.0 Wide head units. The affected vehicles may exhibit inoperable and/or interrupted Kia Connect services due to a logic error with the current software version. This logic error may affect the Kia Connect services: calendar, weather, sports, vehicle diagnostics, maintenance and/or Kia Connect services rendering these features inoperable.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11011765-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11011765-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11011765","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"KIA","model":"CADENZA","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_kia_cadenza"]},{"make":"KIA","model":"CADENZA","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"KIA","model":"K5","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_kia_k5"]},{"make":"KIA","model":"NIRO","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_kia_niro","2021_kia_niro"]},{"make":"KIA","model":"NIRO EV","year_from":2020,"year_to":2021,"match":"base","vehicle_ids":["2020_kia_niro","2021_kia_niro"]},{"make":"KIA","model":"NIRO PHEV","year_from":2020,"year_to":2021,"match":"base","vehicle_ids":["2020_kia_niro","2021_kia_niro"]},{"make":"KIA","model":"SELTOS","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_kia_seltos"]},{"make":"KIA","model":"SORENTO","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_kia_sorento","2021_kia_sorento"]},{"make":"KIA","model":"SOUL","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_kia_soul","2021_kia_soul"]},{"make":"KIA","model":"TELLURIDE","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_kia_telluride","2021_kia_telluride"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}