{"nhtsa_id":11010647,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-11-19","date":"2024-11-16","document_id":"08-223-24","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":"Global Telematics Box Module","summary":"\"Global Telematics Box Module (TBM) Firmware Over The Air (FOTA) Software Update from 5.43, 5.39 and 5.34 to 5.49 Customers may experience one or more of the following: ● Remote door lock and unlock commands sent from the mobile app fail. ● After saving the edited charge or climate schedule in the radio, the mobile app reverts it back to the schedule set on the mobile app. ● Remote operation ignition on remote start not working. ● Customer not receiving a monthly email containing the VHR (Vehicle Health Report). This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 5.43, 5.39 and 5.34 to 5.49. NOTE: National launch for this FOTA update is expected to begin October 21, 2024.\"","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11010647-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11010647-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11010647","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"ALFA ROMEO","model":"TONALE","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"ALFA ROMEO","model":"TONALE PHEV","year_from":2024,"year_to":2024,"match":"base","vehicle_ids":["2024_alfa-romeo_tonale"]},{"make":"DODGE","model":"HORNET","year_from":2023,"year_to":2024,"match":"exact","vehicle_ids":["2023_dodge_hornet","2024_dodge_hornet"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}