{"nhtsa_id":11010325,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-11-08","date":"2024-10-01","document_id":"L-SB-0034-23 Rev2","mfr_campaign":"L-SB-0034-23 Rev2","replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Some 2023 model year ES 250, ES 300h, ES 350, and UX 250h vehicles with DCM firmware version earlier than LG-N210ee9999-09 may exhibit a condition in which the vehicle customize settings menu is unavailable in the head unit after connecting to Techstream. Some 2023 model year ES 250, ES 350, LS 500, LS 500h, RX 350, RX 350h, RX 500h, and RZ 450e vehicles, and 2023 –2024 model year ES 300h and UX 250h vehicles with DCM firmware versions earlier than LG-N210jj3333-09, LG-N210nn1212-09, LG-N310kk4646-0I, LG-N310ll4A4A-0I, LG-N310mm8A8A-0I, LG-N310nnBLBM-0I, or LG-N310oo1B1B-0I may exhibit a condition in which remote services are inoperative. Some 2023 model year ES 250, ES 350, LS 500, LS 500h, and RZ 450e vehicles, 2023 – 2024 model year RX 350, RX 350h, RX 450h+, and RX 500h vehicles, 2024 model year GX 550, LC 500c, and UX 250h vehicles; and 2023 – 2025 model year ES 300h vehicles with DCM firmware versions earlier than LG-N210qq####-##, or LG-N310qq####-##, may exhibit a condition in which Apple Music® or Amazon Music streaming and/or remote services are inoperative. A DCM firmware update is now available.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11010325-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11010325-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11010325","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"LEXUS","model":"ES","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_lexus_es"]},{"make":"LEXUS","model":"ES HYBRID","year_from":2023,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"LEXUS","model":"GX","year_from":2024,"year_to":2024,"match":"exact","vehicle_ids":["2024_lexus_gx"]},{"make":"LEXUS","model":"LC","year_from":2024,"year_to":2024,"match":"exact","vehicle_ids":["2024_lexus_lc"]},{"make":"LEXUS","model":"LS","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_lexus_ls"]},{"make":"LEXUS","model":"LS HYBRID","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"LEXUS","model":"RX","year_from":2023,"year_to":2024,"match":"exact","vehicle_ids":["2023_lexus_rx","2024_lexus_rx"]},{"make":"LEXUS","model":"RX HYBRID","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"LEXUS","model":"RZ","year_from":2023,"year_to":2023,"match":"exact","vehicle_ids":["2023_lexus_rz"]},{"make":"LEXUS","model":"UX HYBRID","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}