{"nhtsa_id":11009854,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-11-05","date":"2024-10-25","document_id":"LI08.10-N-078545","mfr_campaign":null,"replaces":null,"component":"POWER TRAIN","mfr_system":null,"summary":"Complaint: Noises when reversing slowly <5 km/h (squeaking) Cause: There is a seal in the electric drivetrain that seals off the coolant system from the electric motor. This seal is moistened with coolant during forward travel. As a result of the change in rotational direction when reversing slowly, it may be the case that this sealing ring is no longer moistened. Squeaking noises may occur as a result of the so-called \"stick-slip effect\". This behavior does not impact the function or durability of the sealing ring and electric drivetrain. Remedy: Do not replace any parts. Explain the cause of the noises to the customer.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11009854-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11009854-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11009854","components":[{"id":"powertrain","name":"Transmission and driveline","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"FREIGHTLINER","model":"SPRINTER (VS30)","year_from":2019,"year_to":2020,"match":"base","vehicle_ids":["2019_freightliner_sprinter","2020_freightliner_sprinter"]},{"make":"FREIGHTLINER","model":"SPRINTER 1500","year_from":2019,"year_to":2024,"match":"base","vehicle_ids":["2019_freightliner_sprinter","2020_freightliner_sprinter","2021_freightliner_sprinter","2022_freightliner_sprinter","2023_freightliner_sprinter","2024_freightliner_sprinter"]},{"make":"FREIGHTLINER","model":"SPRINTER 2500","year_from":2019,"year_to":2024,"match":"base","vehicle_ids":["2019_freightliner_sprinter","2020_freightliner_sprinter","2021_freightliner_sprinter","2022_freightliner_sprinter","2023_freightliner_sprinter","2024_freightliner_sprinter"]},{"make":"FREIGHTLINER","model":"SPRINTER 3500","year_from":2019,"year_to":2024,"match":"base","vehicle_ids":["2019_freightliner_sprinter","2020_freightliner_sprinter","2021_freightliner_sprinter","2022_freightliner_sprinter","2023_freightliner_sprinter","2024_freightliner_sprinter"]},{"make":"FREIGHTLINER","model":"SPRINTER 4500","year_from":2019,"year_to":2024,"match":"base","vehicle_ids":["2019_freightliner_sprinter","2020_freightliner_sprinter","2021_freightliner_sprinter","2022_freightliner_sprinter","2023_freightliner_sprinter","2024_freightliner_sprinter"]},{"make":"MERCEDES-BENZ","model":"ESPRINTER","year_from":2024,"year_to":2024,"match":"exact","vehicle_ids":["2024_mercedes-benz_esprinter"]},{"make":"MERCEDES-BENZ","model":"METRIS","year_from":2015,"year_to":2015,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"METRIS","year_from":2016,"year_to":2023,"match":"exact","vehicle_ids":["2016_mercedes-benz_metris","2017_mercedes-benz_metris","2018_mercedes-benz_metris","2019_mercedes-benz_metris","2020_mercedes-benz_metris","2021_mercedes-benz_metris","2022_mercedes-benz_metris","2023_mercedes-benz_metris"]},{"make":"MERCEDES-BENZ","model":"SPRINTER (VS30)","year_from":2019,"year_to":2020,"match":"base","vehicle_ids":["2019_mercedes-benz_sprinter","2020_mercedes-benz_sprinter"]},{"make":"MERCEDES-BENZ","model":"SPRINTER 1500","year_from":2019,"year_to":2024,"match":"base","vehicle_ids":["2019_mercedes-benz_sprinter","2020_mercedes-benz_sprinter","2021_mercedes-benz_sprinter","2022_mercedes-benz_sprinter","2023_mercedes-benz_sprinter","2024_mercedes-benz_sprinter"]},{"make":"MERCEDES-BENZ","model":"SPRINTER 2500","year_from":2019,"year_to":2024,"match":"base","vehicle_ids":["2019_mercedes-benz_sprinter","2020_mercedes-benz_sprinter","2021_mercedes-benz_sprinter","2022_mercedes-benz_sprinter","2023_mercedes-benz_sprinter","2024_mercedes-benz_sprinter"]},{"make":"MERCEDES-BENZ","model":"SPRINTER 3500","year_from":2019,"year_to":2024,"match":"base","vehicle_ids":["2019_mercedes-benz_sprinter","2020_mercedes-benz_sprinter","2021_mercedes-benz_sprinter","2022_mercedes-benz_sprinter","2023_mercedes-benz_sprinter","2024_mercedes-benz_sprinter"]},{"make":"MERCEDES-BENZ","model":"SPRINTER 4500","year_from":2019,"year_to":2024,"match":"base","vehicle_ids":["2019_mercedes-benz_sprinter","2020_mercedes-benz_sprinter","2021_mercedes-benz_sprinter","2022_mercedes-benz_sprinter","2023_mercedes-benz_sprinter","2024_mercedes-benz_sprinter"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}