{"nhtsa_id":11009830,"type":"service_campaign","type_name":"Service campaign","date_added":"2024-11-05","date":"2024-10-24","document_id":"24B66","mfr_campaign":null,"replaces":null,"component":"UNKNOWN OR OTHER","mfr_system":null,"summary":"In some of the affected vehicles, it is possible the required software required for the Pro Trailer Backup Assist (PTBA) feature was not installed in the vehicle during assembly. A customer with a vehicle that did not receive the required software will be unable to complete the trailer calibration process required to use the PTBA feature. Trailer maneuvering using the steering wheel will be unaffected","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11009830-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11009830-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11009830","components":[],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"EXPEDITION","year_from":2024,"year_to":2024,"match":"exact","vehicle_ids":["2024_ford_expedition"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2024,"year_to":2024,"match":"exact","vehicle_ids":["2024_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}