{"nhtsa_id":11008093,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-09-28","date":"2024-09-28","document_id":"LI82.60-P-077495","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"Complaint After clicking on the \"Radio\" selection function, the radio does not start and instead a permanent loading wheel is displayed. See attached picture for example. Cause Software version Remedy A26/17 - MBUX multimedia system (Head unit) unit must be replaced. When the head unit is in this condition, a software update will not remedy the situation. NOTE: The information contained in this document is intended for use by trained, professional technicians with the knowledge to properly and safely perform diagnosis and repairs on Mercedes-Benz vehicles, using Mercedes-Benz approved tools and equipment. It informs service technicians about conditions that could occur in certain vehicles and provides information that could assist in proper vehicle diagnosis, service, or repair. It does not indicate that a defect is present in any vehicle referenced in this document nor does it imply warranty coverage. DO NOT assume that a symptom or condition, or a described cause of a symptom or condition, affects any particular vehicle or groups of vehicles, or that a described repair applies to any particular vehicle or groups of vehicles. There can be multiple causes resulting in the same or similar symptoms or conditions described in this document, and trained professional service technicians must use their diagnostic skills to make evaluations on a case-by-case basis. The information contained in this document does not guarantee warranty coverage nor does it extend the vehicle’s warranty in any way.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11008093-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11008093-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11008093","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"MERCEDES-BENZ","model":"A 220","year_from":2019,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG A35","year_from":2020,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG CLA35","year_from":2020,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG CLA45","year_from":2020,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLA 35","year_from":2024,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLA35","year_from":2021,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLA45","year_from":2021,"year_to":2023,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLB35","year_from":2021,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLC43","year_from":2024,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLE53","year_from":2021,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLE53 4MATIC+","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLE63 S","year_from":2021,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLE63 S 4MATIC+","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLS63","year_from":2021,"year_to":2022,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"AMG GLS63 4MATIC+","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"CLA 250","year_from":2020,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLA 250","year_from":2021,"year_to":2025,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLB 250","year_from":2020,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLC 300","year_from":2023,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 350","year_from":2020,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 450","year_from":2020,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 450E 4MATIC","year_from":2024,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 580","year_from":2020,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLE 580 4MATIC","year_from":2022,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLS 450","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLS 450 4MATIC","year_from":2022,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLS 580 4MATIC","year_from":2020,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLS 580 4MATIC","year_from":2022,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLS450","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-BENZ","model":"GLS580","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-MAYBACH","model":"GLS 600","year_from":2021,"year_to":2021,"match":null,"vehicle_ids":[]},{"make":"MERCEDES-MAYBACH","model":"GLS 600 4MATIC","year_from":2022,"year_to":2024,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}