{"nhtsa_id":11006962,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-09-04","date":"2024-08-15","document_id":"ITB19-042E","mfr_campaign":"AN19-059E","replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"AV CONTROL UNIT REPLACEMENT PROCESS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. IF YOU CONFIRM The AV control unit needs to be replaced. ACTION 1. Read and save the VIN. 2. Read and save the configuration. 3. Replace the AV control unit. 4. Reprogram the AV control unit. 5. Configure the AV control unit. 6. Write the VIN to the AV control unit. IMPORTANT: Procedures 4-6 above must be performed in the order shown below. ORDER OF COMPLETION REPROGRAM AV Control Unit CONFIGURE AV Control Unit WRITE VIN to AV Control Unit Infiniti","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11006962-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11006962-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11006962","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"INFINITI","model":"Q50","year_from":2020,"year_to":2024,"match":"exact","vehicle_ids":["2020_infiniti_q50","2021_infiniti_q50","2022_infiniti_q50","2023_infiniti_q50","2024_infiniti_q50"]},{"make":"INFINITI","model":"Q60","year_from":2020,"year_to":2022,"match":"exact","vehicle_ids":["2020_infiniti_q60","2021_infiniti_q60","2022_infiniti_q60"]},{"make":"INFINITI","model":"QX50","year_from":2020,"year_to":2024,"match":"exact","vehicle_ids":["2020_infiniti_qx50","2021_infiniti_qx50","2022_infiniti_qx50","2023_infiniti_qx50","2024_infiniti_qx50"]},{"make":"INFINITI","model":"QX55","year_from":2022,"year_to":2024,"match":"exact","vehicle_ids":["2022_infiniti_qx55","2023_infiniti_qx55","2024_infiniti_qx55"]},{"make":"INFINITI","model":"QX80","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_infiniti_qx80","2021_infiniti_qx80"]},{"make":"INFINITI","model":"redundant QX50","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}