{"nhtsa_id":11006961,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-09-04","date":"2024-08-15","document_id":"ITB19-029E","mfr_campaign":"AN19-045E","replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":null,"summary":"TELEMATICS (IVC) SERVICE INFORMATION Vehicles equipped with factory telematics system HINT: • If the client experiences Wi-Fi hotspot related concerns only, DO NOT replace the TCU. Have the client contact the AT&T Support line at 1 (888) 719-7242. • See ITB12-011 for models built before those listed above. SERVICE INFORMATION The APPLIED VEHICLES are equipped with a wireless communication device called a Telematics Communication Unit (TCU). The TCU communicates with the Infiniti Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the APPLIED VEHICLES. • An Order of Completion table has been provided on the next page that lists the steps required to successfully configure a TCU after it has been replaced. • A CHECK-OFF SHEET has been provided on page 16. Print and check off steps as they are completed. Staple the completed CHECK-OFF SHEET to the repair order.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11006961-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11006961-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11006961","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"INFINITI","model":"Q50","year_from":2020,"year_to":2024,"match":"exact","vehicle_ids":["2020_infiniti_q50","2021_infiniti_q50","2022_infiniti_q50","2023_infiniti_q50","2024_infiniti_q50"]},{"make":"INFINITI","model":"Q60","year_from":2020,"year_to":2022,"match":"exact","vehicle_ids":["2020_infiniti_q60","2021_infiniti_q60","2022_infiniti_q60"]},{"make":"INFINITI","model":"QX50","year_from":2020,"year_to":2024,"match":"exact","vehicle_ids":["2020_infiniti_qx50","2021_infiniti_qx50","2022_infiniti_qx50","2023_infiniti_qx50","2024_infiniti_qx50"]},{"make":"INFINITI","model":"QX55","year_from":2022,"year_to":2024,"match":"exact","vehicle_ids":["2022_infiniti_qx55","2023_infiniti_qx55","2024_infiniti_qx55"]},{"make":"INFINITI","model":"QX60","year_from":2022,"year_to":2024,"match":"exact","vehicle_ids":["2022_infiniti_qx60","2023_infiniti_qx60","2024_infiniti_qx60"]},{"make":"INFINITI","model":"QX80","year_from":2020,"year_to":2024,"match":"exact","vehicle_ids":["2020_infiniti_qx80","2021_infiniti_qx80","2022_infiniti_qx80","2023_infiniti_qx80","2024_infiniti_qx80"]},{"make":"INFINITI","model":"redundant QX50","year_from":2023,"year_to":2023,"match":null,"vehicle_ids":[]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}