{"nhtsa_id":11005710,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-08-05","date":"2024-07-09","document_id":"SSM 52704","mfr_campaign":null,"replaces":null,"component":"UNKNOWN OR OTHER","mfr_system":null,"summary":"Some 2019-2024 vehicles equipped with SYNC 3 may experience a programming Error - \"INSTL_ERR12\" while programming APIM using the Ford Diagnosis and Repair System (FDRS) or experience a frozen screen which says \"updating system software\" or no progress/response from module using the universal USB updater. This may be due to low memory in the APIM commonly occurring on software level NU5T-14G381-AB/BB. The current software level can be verified in the SYNC tab of Professional Technician System (PTS) or using the vehicle's center display screen, Settings > General > About. To correct the condition, run the universal USB updater. If unsuccessful, using the latest software version of the FDRS scan tool, run the service function \"APIM - Reset the Accessory Protocol Interface Module Application\" and select \"Clear All User Data\" option. The center display screen will reboot. As soon as the vehicle's center display screen displays the boot up logo, immediately reinsert the same universal serial bus (USB) drive that was utilized during the prior failed programming attempt.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11005710-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11005710-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11005710","components":[],"codes":[],"topics":[],"vehicles":[{"make":"FORD","model":"BRONCO SPORT","year_from":2021,"year_to":2024,"match":"exact","vehicle_ids":["2021_ford_bronco-sport","2022_ford_bronco-sport","2023_ford_bronco-sport","2024_ford_bronco-sport"]},{"make":"FORD","model":"ECOSPORT","year_from":2020,"year_to":2022,"match":"exact","vehicle_ids":["2020_ford_ecosport","2021_ford_ecosport","2022_ford_ecosport"]},{"make":"FORD","model":"EDGE","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_ford_edge","2020_ford_edge"]},{"make":"FORD","model":"ESCAPE","year_from":2020,"year_to":2022,"match":"exact","vehicle_ids":["2020_ford_escape","2021_ford_escape","2022_ford_escape"]},{"make":"FORD","model":"EXPEDITION","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_ford_expedition","2021_ford_expedition"]},{"make":"FORD","model":"EXPLORER","year_from":2020,"year_to":2024,"match":"exact","vehicle_ids":["2020_ford_explorer","2021_ford_explorer","2022_ford_explorer","2023_ford_explorer","2024_ford_explorer"]},{"make":"FORD","model":"F-150","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_ford_f-150","2020_ford_f-150"]},{"make":"FORD","model":"F-250 SD","year_from":2020,"year_to":2022,"match":"base","vehicle_ids":["2020_ford_f-250","2021_ford_f-250","2022_ford_f-250"]},{"make":"FORD","model":"F-350 SD","year_from":2020,"year_to":2022,"match":"base","vehicle_ids":["2020_ford_f-350","2021_ford_f-350","2022_ford_f-350"]},{"make":"FORD","model":"F-450 SD","year_from":2020,"year_to":2022,"match":"base","vehicle_ids":["2020_ford_f-450","2021_ford_f-450","2022_ford_f-450"]},{"make":"FORD","model":"F-550 SD","year_from":2020,"year_to":2022,"match":"base","vehicle_ids":["2020_ford_f-550","2021_ford_f-550","2022_ford_f-550"]},{"make":"FORD","model":"FUSION","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_ford_fusion","2020_ford_fusion"]},{"make":"FORD","model":"MAVERICK","year_from":2022,"year_to":2024,"match":"exact","vehicle_ids":["2022_ford_maverick","2023_ford_maverick","2024_ford_maverick"]},{"make":"FORD","model":"MUSTANG","year_from":2019,"year_to":2023,"match":"exact","vehicle_ids":["2019_ford_mustang","2020_ford_mustang","2021_ford_mustang","2022_ford_mustang","2023_ford_mustang"]},{"make":"FORD","model":"RANGER","year_from":2019,"year_to":2023,"match":"exact","vehicle_ids":["2019_ford_ranger","2020_ford_ranger","2021_ford_ranger","2022_ford_ranger","2023_ford_ranger"]},{"make":"FORD","model":"TRANSIT","year_from":2020,"year_to":2024,"match":"exact","vehicle_ids":["2020_ford_transit","2021_ford_transit","2022_ford_transit","2023_ford_transit","2024_ford_transit"]},{"make":"FORD","model":"TRANSIT CONNECT","year_from":2019,"year_to":2021,"match":"exact","vehicle_ids":["2019_ford_transit-connect","2020_ford_transit-connect","2021_ford_transit-connect"]},{"make":"LINCOLN","model":"AVIATOR","year_from":2020,"year_to":2024,"match":"exact","vehicle_ids":["2020_lincoln_aviator","2021_lincoln_aviator","2022_lincoln_aviator","2023_lincoln_aviator","2024_lincoln_aviator"]},{"make":"LINCOLN","model":"CONTINENTAL","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_lincoln_continental","2020_lincoln_continental"]},{"make":"LINCOLN","model":"CORSAIR","year_from":2020,"year_to":2022,"match":"exact","vehicle_ids":["2020_lincoln_corsair","2021_lincoln_corsair","2022_lincoln_corsair"]},{"make":"LINCOLN","model":"MKX","year_from":2019,"year_to":2020,"match":null,"vehicle_ids":[]},{"make":"LINCOLN","model":"MKZ","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_lincoln_mkz","2020_lincoln_mkz"]},{"make":"LINCOLN","model":"NAUTILUS","year_from":2019,"year_to":2020,"match":"exact","vehicle_ids":["2019_lincoln_nautilus","2020_lincoln_nautilus"]},{"make":"LINCOLN","model":"NAVIGATOR","year_from":2020,"year_to":2021,"match":"exact","vehicle_ids":["2020_lincoln_navigator","2021_lincoln_navigator"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}