{"nhtsa_id":11000824,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-06-04","date":"2024-05-21","document_id":"9100338REV1","mfr_campaign":null,"replaces":null,"component":"ENGINE","mfr_system":"Generator","summary":"\"GENERATOR Engine Prior to alternator/generator removal: 1. Inspect & check all electrical connections to the alternator a. 2-way connector containing field control circuit & alternator sense voltage circuit. b. Unplug & plug-in the 2-way connector for field & sense circuit. Verify the connection is tight & check for any bent pins in alternator connector or damage to female terminals in connector. c. Check Alternator B+ Stud connection to be sure nut is securing positive cable terminal properly (i.e. nut is clamping terminal & connection is tight). d. Check fuse between the alternator B+ stud & PDC terminal to make sure it is not blown. e. Be sure to follow service manual sections on ALTERNATOR CONTROL CIRCUIT DIAGNOSTIC & ALTERNATOR SENSE CIRCUIT DIAGNOSTIC looking for any opens & shorts (to ground or battery voltage). 2. Check/verify all grounds in the charging system circuit a. Check tightness of mounting bolts securing alternator to engine block. Alternator is a case ground component. b. Check main ground from engine to chassis; connection must be tight. c. Check battery ground cable connections are tight. d. Potentially, loosen alternator mounting bolts, without removing alternator, and re-tighten to torque specifications in service manual. e. After all steps above are complete, re-start engine & check charging system operation. 3. Verify that the Smart Charging System is not the reason for alternator low voltage & current output (Amps). a. Alternator charging can be suspended during engine idle operation because of the Smart Charge strategy. b. Refer to service manual section \"\"System Operation - Smart Charging System\"\". c. Refer to Star Case S2008000031 Rev A for low charging voltage & Smart Charge Mode Voltage Range diagram & mode descriptions. d. The alternator has no internal regulator; thus, has no smart circuitry. All alternator control signals come from ECM. 4. If alternator is faulty, remove alternator & mounting bolts. Return alternator with bolts for analysis at QEC.\"","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11000824-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11000824-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11000824","components":[{"id":"engine","name":"Engine","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"CHRYSLER","model":"300","year_from":2021,"year_to":2023,"match":"exact","vehicle_ids":["2021_chrysler_300","2022_chrysler_300","2023_chrysler_300"]},{"make":"DODGE","model":"CHALLENGER","year_from":2021,"year_to":2023,"match":"exact","vehicle_ids":["2021_dodge_challenger","2022_dodge_challenger","2023_dodge_challenger"]},{"make":"DODGE","model":"CHARGER","year_from":2021,"year_to":2023,"match":"exact","vehicle_ids":["2021_dodge_charger","2022_dodge_charger","2023_dodge_charger"]},{"make":"DODGE","model":"DURANGO","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_dodge_durango"]},{"make":"JEEP","model":"COMPASS","year_from":2021,"year_to":2024,"match":"exact","vehicle_ids":["2021_jeep_compass","2022_jeep_compass","2023_jeep_compass","2024_jeep_compass"]},{"make":"JEEP","model":"GLADIATOR","year_from":2021,"year_to":2024,"match":"exact","vehicle_ids":["2021_jeep_gladiator","2022_jeep_gladiator","2023_jeep_gladiator","2024_jeep_gladiator"]},{"make":"JEEP","model":"GRAND CHEROKEE","year_from":2020,"year_to":2020,"match":"exact","vehicle_ids":["2020_jeep_grand-cherokee"]},{"make":"JEEP","model":"RENEGADE","year_from":2021,"year_to":2022,"match":"exact","vehicle_ids":["2021_jeep_renegade","2022_jeep_renegade"]},{"make":"JEEP","model":"WRANGLER","year_from":2021,"year_to":2024,"match":"exact","vehicle_ids":["2021_jeep_wrangler","2022_jeep_wrangler","2023_jeep_wrangler","2024_jeep_wrangler"]},{"make":"RAM","model":"1500","year_from":2021,"year_to":2024,"match":"exact","vehicle_ids":["2021_ram_1500","2022_ram_1500","2023_ram_1500","2024_ram_1500"]},{"make":"RAM","model":"2500","year_from":2021,"year_to":2024,"match":"exact","vehicle_ids":["2021_ram_2500","2022_ram_2500","2023_ram_2500","2024_ram_2500"]},{"make":"RAM","model":"3500","year_from":2021,"year_to":2024,"match":"exact","vehicle_ids":["2021_ram_3500","2022_ram_3500","2023_ram_3500","2024_ram_3500"]},{"make":"RAM","model":"4500","year_from":2021,"year_to":2024,"match":"exact","vehicle_ids":["2021_ram_4500","2022_ram_4500","2023_ram_4500","2024_ram_4500"]},{"make":"RAM","model":"PROMASTER","year_from":2022,"year_to":2024,"match":null,"vehicle_ids":[]},{"make":"RAM","model":"PROMASTER CITY","year_from":2021,"year_to":2021,"match":"exact","vehicle_ids":["2021_ram_promaster-city"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}