{"nhtsa_id":11000301,"type":"service_bulletin","type_name":"Service bulletin","date_added":"2024-05-23","date":"2024-05-21","document_id":"TSB_ELE341","mfr_campaign":null,"replaces":null,"component":"ELECTRICAL SYSTEM","mfr_system":"ELE","summary":"TECHNICAL SERVICE BULLETIN: CCNC - DEALER MODE, FACTORY AND NETWORK RESET - This bulletin provides information to access the ‘Dealer Mode’ function on 2024MY~ EV9 (MV) and Sorento (MQ4a) vehicles, equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and perform a ‘Factory Reset’ or ‘Reset Network’ to address customer concerns related to activation of Kia Connect or Kia Connect features that may have stopped working.","document":{"url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11000301-0001.pdf","alternate_url":"https://static.nhtsa.gov/odi/tsbs/2024/MC-11000301-9999.pdf","confirmed":false},"url":"https://open.wenmarpro.com/bulletins/11000301","components":[{"id":"electrical","name":"Electrical system","parent":null}],"codes":[],"topics":[],"vehicles":[{"make":"KIA","model":"EV9","year_from":2024,"year_to":2024,"match":"exact","vehicle_ids":["2024_kia_ev9"]},{"make":"KIA","model":"SORENTO","year_from":2024,"year_to":2024,"match":"exact","vehicle_ids":["2024_kia_sorento"]}],"as_of":"2026-10-19","note":"A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.","attribution":[]}